Melissa Jean Reece - Thompson

• Co-Pastor works along her husband Senior Pastor Stevie Thompson in Evangelical work and is the founder of the Silent Cry Safe House for battered woman, children
• Community Director of community outreach center, food pantry along with Three Square food bank

• Co-owner of Ambassadors Fashions, Upscale Men & Woman Designer Clothing men exotic Skin shoes, Mauri, Belvedere shoes, Woman's Designer Church suits Donna Vinci of Italy Dcc, Woman's Church Hat's
• Aust2008 Ambassadors Fashions contracted as Event planner Dorinda Clark-Cole “Rose Collection” clothing line during Fashion week Magic Show Las Vegas Nevada August2008
• February2011 contracted as Event planner hosting privet viewing of fall fashions by Donna Vinci of Italy Magic Show Las Vegas Nevada
• Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
• Inspired team to exceed customer service expectations with regular feedback sessions.
• Increased market presence by formulating and executing long-term business strategies.
• Conducted regular financial analysis to guide investment decisions.
• Enhanced customer satisfaction by developing personalized service protocols.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Mentored employees to improve work performance, promoting professional development and growth within the company.
• Established foundational processes for business operations.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
• Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Raised property accuracy and accountability by creating new automated tracking method.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reported issues to higher management with great detail.
• Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.

• Assistant clients with open enrollment primary care, changes, transportation to doctors appointment scheduling complaints, assisting with finding dental dentist explaining different medical plan and benefits reviewing explanation of benefits and medical bills, researching authorizations
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
• Monitored patient progress and provided emotional support.
• Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
• Educated patients on available resources and community programs, increasing their access to needed services.
• Entered details into computer systems and managed database of information.
• Facilitated communication between patients, families and healthcare providers to support comprehension.
• Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
• Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
• Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
• Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
• Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
• Educated patients and families on healthcare options and financial support resources.
• Worked effectively with staff from all departments to coordinate resolutions.
• Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
• Developed patient-centered care plans to meet individual needs.
• Maintained patient records and updated electronic health systems to safeguard data.
• Advocated for patient rights and access to support resources in healthcare settings.
• Identified opportunities for improvement in hospital policies that directly impacted patient experience.
• Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
• Collected and analyzed patient feedback to evaluate quality of care.
• Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
• Implemented best practices in patient advocacy through continuous professional development initiatives.
• Established relationships with community partners which improved access for underserved populations.
• Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Provided excellent customer service to patients and medical staff.
• Engaged with patients to provide critical information.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Verified patient insurance eligibility and entered patient information into system.
• Delivered support to medical staff in completion of patient paperwork.
• Greeted and assisted patients with check-in procedures.
• Taught patients and families to use at-home medical equipment.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Facilitated communication between patients and various departments and staff.
• Responded to inquiries by directing calls to appropriate personnel.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Answered incoming calls, scheduled appointments and filed medical records.
• Organized patient records and database to facilitate information storage and retrieval.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Trained new staff on filing, phone etiquette and other office duties.
• Followed document protocols to safeguard confidentiality of patient records.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Resolved customer complaints using established follow-up procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.

• Processing Hotel guest check checkout process incoming phone calls Customer service room upgrade assisting guest with in- room checkouts, in room technologies in trouble shooting
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
• Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Collected room deposits, fees, and payments.
• Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
• Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
• Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
• Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
• Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
• Assisted colleagues as needed for seamless operations across departments in the hotel setting.
• Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
• Ensured the security of guests'' personal belongings by managing key card access systems properly.
• Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
• Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
• Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
• Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Enforced policies and procedures to increase efficiency.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Coordinated with vendors for repair and maintenance of hotel.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Monitored staff performance and provided feedback and guidance.
• Monitored hotel's budget and financial records.
• Prepared reports on guest satisfaction levels and other metrics.
• Implemented marketing and promotional initiatives to increase occupancy.

• Present Loan officer Home loan consultant FHA VA Conventional home loans in all50 states data entry loan applications point system, running customer credit reports from all credit reporting companies, pre-approval, approval of loan in-house out- side brokerage of home loans, Good Faith estimate Vod Voe verifications
• Maintained up-to-date knowledge of lending regulations by participating in training sessions.
• Evaluated financial statements to identify suitable loan options for clients.
• Developed knowledge of compliance requirements to guide clients through loan processes.
• Reviewed loan applications for compliance with lending standards by conducting thorough evaluations.
• Promoted loan products to potential clients through various marketing strategies.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Ensured compliance with all federal and state regulations throughout the loan origination process.
• Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
• Advised clients on mortgage, education and personal loans.
• Conducted thorough credit analysis to minimize risk exposure for the financial institution.
• Improved loan processing efficiency by streamlining application procedures and documentation requirements.
• Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
• Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
• Collaborated with other departments to promptly process loan applications.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
• Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
• Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
• Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
• Facilitated financial workshops for prospective borrowers, improving their understanding of loan products and credit health.
• Leveraged social media platforms to promote loan products, significantly increasing online applications.
• Boosted loan approval rates by meticulously evaluating applicants' financial information and advising on improvement strategies.
• Coordinated with legal team to ensure all loan agreements were compliant with state and federal regulations.
• Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
• Analyzed market trends to advise management on potential loan product developments.
• Conducted regular training sessions for new loan officers, enhancing team competence and service quality.
• Conducted comprehensive risk assessments for loan portfolios, resulting in balanced risk management.
• Implemented new loan origination software, increasing processing efficiency and accuracy.
• Negotiated favorable loan terms with applicants, ensuring competitive offerings while maintaining bank profitability.
• Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
• Initiated outreach efforts to underserved communities, expanding bank's customer base.
• Reviewed and updated loan policies to reflect current best practices, ensuring operational excellence.
• Enhanced customer satisfaction with personalized loan consultations, guiding clients through complex processes.
• Streamlined loan processing procedures, significantly reducing turnaround times for loan approvals.
• Tailored loan packages to meet specific needs of small businesses, fostering community economic growth.
• Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
• Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
• Developed strong relationships with local real estate agents, leading to increase in mortgage loan referrals.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Negotiated loan terms and conditions with customers to secure best deal.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Developed and maintained relationships with customers, lenders and other third parties.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Compiled closing packages for drafting and presentation accuracy.
• Assessed loan portfolios for compliance with underwriting policies.
• Explained very technical financial information to applicants in easy to understand language.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Researched and updated industry knowledge on changing legislation and regulations.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Helped college students obtain financial aid through loan programs.

• Registration general clerical tasks in support to administration and registration and mail ballot Department
• Data entry of voter registration applications, incoming calls from the public, inquiries in person and over the phone, answering questions and requests for registration and election related materials
• File, assembling materials and preparing envelopes for mail-out, sorting mail, entering data in voter registration files, verifying information on applications
• Providing support for the election process, offering suggestions and directing as an active member of a work team
• Operated a variety of standard office equipment, including a computer, Fax in the course of the work

• Credit card payment center, Data entry, skip tracing heavy inbound outbound call center, fast data aps check systems, promise to pay updates debit consolidation on at risk accounts, customer service

• Data Entry PBX, updating main correspondence files logging, filing all incoming, out -going mail assisting all part-time staff members

• Credit card payment center, Data entry, skip tracing heavy incoming /outgoing call center, fast data APS check systems

• Support Department Assisting customer with cell phone related issue data entry, sales, payment adjustments, arrangements
• Trouble shooting cell phone problem / long distant residential service activation cell phone feature activations

online Student

• [Scholarship Name] Scholarship Recipient

Currant Student