Melissa Jeantihomme
STATEN ISLAND
Summary
Goal-focused and experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in Integrated Teller, BPM, Navigator and Fiserv Systems. Considered honest, hardworking and customer-focused.
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Focused on consistently achieving company objectives to secure client satisfaction and loyalty
Well-qualified Associate proficient in handling complex customer issues and promoting positive experiences. Skilled in coordinating documentation and handling payments.
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Northfield Bank
02.2023 - Current
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Assigned job roles and oversaw performance.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Ordered Cash and various office supplies to ensure smooth daily operations
- Performed Monthly Branch Audit to ensure compliance
Universal Banker
Northfield Bank
11.2021 - 02.2023
- Opened checking, savings, money market accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked accounts for fraud and monitored suspicious activity.
- Opened, closed and updated accounts for customers.
- Balanced teller drawers and ATM cash in excess of $50,000.00.
Branch Ambassador
Capital One
03.2020 - 01.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Coordinated daily cash reconciliation in high-volume location.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Enthusiastically greeted customers and offered dedicated service during entire transaction
- Collected member loan payments.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Associate Banker
Chase
06.2019 - 03.2020
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Counted as much as $100k in daily funds with manual and machine-assisted methods.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Served approximately 50-100 customers each shift, remaining composed and professional even in high-stress situations.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Responded and assisted customers with account inquiries and updates.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Recommended bank products and services to current and prospective customers.
- Reconciled cash and checks against computer records at end of shift.
- Prepared official checks for customer and internal bank needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Entered transactions into computer and issued customer receipts.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Warmly welcomed customers and offered pleasant service during entire transaction.
Photographer
JCPenney Portraits
03.2019 - 05.2020
- Monitored studio for adequate quantities of supplies.
- Collaborated with clients to guarantee satisfaction with photos.
- Cropped, manipulated and performed color-balance for final images.
- Improvised photographic methods and techniques.
- Explained price and package details to customers.
- Used highly intuitive out-of-the-box thinking to obtain perfect shot.
- Collaborated successfully with variety of personalities and work styles.
- Performed duties effectively and without supervision.
- Managed strategic business planning and day-to-day operations
- Maintained customer expectations with open consultations and frequent communication.
- Effectively handled $500-$1000 per shift
Newborn Photographer
Mom365 Inc.
04.2013 - 07.2017
- Used highly intuitive out-of-the-box thinking to obtain perfect shot.
- Adhered to all corporate brand guidelines when preparing graphic materials.
- Explained price and package details to customers.
- Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Defined image requirements and planned photographic events.
- Monitored studio for adequate quantities of supplies.
- Collaborated with clients to guarantee satisfaction with photos.
- Drove business growth and success through implementing marketing and sales strategies.
- Collaborated successfully with variety of personalities and work styles.
- Cropped, manipulated and performed color-balance for final images.
- Improvised photographic methods and techniques.
Photographer
Sears Portrait Studios
11.2011 - 03.2013
- Used highly intuitive out-of-the-box thinking to obtain perfect shot.
- Maintained customer expectations with open consultations and frequent communication.
- Photographed special events, including engagements, parties and school portraits.
- Performed duties effectively and without supervision.
- Collaborated with clients to guarantee satisfaction with photos.
- Adhered to all corporate brand guidelines when preparing graphic materials.
- Improvised photographic methods and techniques.
- Set up precise photographic measurements and control equipment.
- Collaborated successfully with variety of personalities and work styles.
- Cropped, manipulated and performed color-balance for final images.
- Explained price and package details to customers.
Cashier
ShopRite
09.2010 - 09.2011
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education
High School Diploma -
International Christian School
Brooklyn, NY06.2010
Skills
- Customer service skills
- Accurate money handling
- Excellent communication skills
- Security compliance
- Check cashing
- Check ordering
- Statement printing
- Cash dispenser operation
- Safe and vault operation
Certification
Notary Public
Medallion Guarantee
Cash Management
RG Debit Card Maintenance
Timeline
Branch Supervisor
Northfield Bank
02.2023 - Current
Universal Banker
Northfield Bank
11.2021 - 02.2023
Branch Ambassador
Capital One
03.2020 - 01.2021
Associate Banker
Chase
06.2019 - 03.2020
Photographer
JCPenney Portraits
03.2019 - 05.2020
Newborn Photographer
Mom365 Inc.
04.2013 - 07.2017
Photographer
Sears Portrait Studios
11.2011 - 03.2013
Cashier
ShopRite
09.2010 - 09.2011
High School Diploma -
International Christian School
Notary Public
Medallion Guarantee
Cash Management
RG Debit Card Maintenance
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