Melissa Jeffreys
Oklahoma City,OK
Summary
Restraunt Trainee Manger motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Restaurant Training Manager
Switchgrass Management
07.2016 - Current
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Increased customer satisfaction ratings by consistently monitoring service quality and providing targeted feedback to team members.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Maintained detailed records of training sessions, participant progress, and program outcomes for ongoing analysis and improvement efforts.
- Assisted in development of employee assessments to measure training value.
- Developed customized training materials for various roles, ensuring relevancy and applicability across all positions within the restaurant setting.
Education
GED -
Douglass High School
Oklahoma City, OK05.1989
Skills
- Project Management
- Recruitment and hiring
- Scheduling and Coordinating
- Onboarding and Orientation
- Training and Development
- Documentation And Reporting
- Inventory Management
- Payroll Administration
Accomplishments
- Successfully restructured and implemented in-house and external signature training series.
- Trained numerous managers on behavioral interviewing techniques, hiring processes and onboarding.
- Collaborated with team of 7 in the development of training guide for all new mangers.
- Supervised team of 30 staff members.
Timeline
Restaurant Training Manager
Switchgrass Management
07.2016 - Current
GED -
Douglass High School
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