MELISSA J. ELDREDGE
Clearfield,UT
Summary
Enthusiastic and focused professional with a versatile skill set, dedicated to bringing passion, drive, and a winning mentality to any company. A quick learner who effectively communicates with individuals at all levels. Self-motivated team player who consistently contributes to the bottom line. Seeking new responsibilities to make a measurable impact regardless of reward or recognition. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
LOGISTICS ASSISTANT MANAGER
HARBOR FREIGHT TOOLS
40 Hours Per Week
11.2021 - Current
- In charge of leading, developing, and motivating team members and leaders
- Led a team in successfully completing tasks from start to finish
- Dealt with various work-related personnel matters, such as addressing performance issues and implementing disciplinary actions.
- Performed root cause analysis to identify failure points and establish effective procedures
- Implemented company policies, procedures and plans effectively
- Maintained high levels of operational efficiency by executing tasks according to specified company standards.
- Led and inspired a group of individuals to reach organizational goals
- Enhanced the abilities of supervisors and team members for optimal performance
- Collaborated with team in setting daily, weekly, and monthly objectives
- Ensured daily inventory and restocked stocks as required for the store
- Streamlined end cap filling processes while optimizing front end tactics and implementing four-way approaches
- Sustained positive customer experience through consistent updates of store pricing
- Providing exceptional customer service and adhering to the LOD program to enhance customer experience.
- Managed cash office operations including responsibilities such as handling cash transactions, reconciling registers, and preparing financial reports.
- Dedicated efforts towards daily store recovery, resulting in a consistently safe, clean, and organized environment for customers.
- Managed and coordinated store activities for efficient task completion.
- Promoted team cohesiveness through effective communication and support for the Logistics Assistant Manager
- Ensured timely opening and closing of the store on a consistent basis.
- Ensured smooth and optimally-staffed operations with strategic scheduling oversight, effectively controlling labor costs in alignment with revenue goals.
- Familiarity with standard operating procedures in diverse circumstances
- Ensured team accountability
SALES SUPERVISOR
HARBOR FREIGHT TOOLS
40 Hours Per Week
02.2021 - 11.2021
- Headed team development efforts leading to goal achievement and superior customer service delivery.
- Ensured effective implementation of company policies, procedures, and plans.
- Operated at high levels of efficiency and adherence to company guidelines
- Coached and empowered team members to meet designated goals
- Maintained daily stock levels for store merchandise
- Oversaw daily operations of store opening and closing
- Implemented an optimized work schedule for associates to enhance customer traffic support
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Recruited and trained new employees to meet job requirements.
DEPARTMENT SUPERVISOR
LOWES
40 Hours Per Week
07.2008 - 01.2021
- In charge of several departments selling various product lines and responsible for implementing company policies, procedures, and plans
- Delivering excellent operational standards according to company guidelines
- Delivering reductions in controllable cost
- Coaching colleagues by example every day, on and off the sales floor
- Managing the department's profit and loss account within budget
- Making sure stock levels are maintained
- Articulating the benefits, features, and value to customers
- Maintaining the conditions of each department for a better customer experience
- Managing associate's daily schedules to ensure proper coverage for customer traffic
- Other job responsibilities during tenure included Sales Specialist
DEPARTMENT SUPERVISOR
HOME DEPOT
40 Hours Per Week
03.2005 - 07.2008
- Worked in varied capacities such as Head Cashier, Sales Specialist, Supervisor of Hardware and Tools Department and Specialty Sales Department.
- Managed a diverse team ranging from 5 to 11 associates.
- Monitored department operations to ensure productivity standards were met.
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Resolved customer complaints in a timely manner.
- Analyzed data to identify areas of improvement within the department.
- Collaborated with other departments to coordinate activities and resolve issues.
- Facilitated communication between management, staff, and customers.
- Established goals for each team member and monitored progress towards those objectives.
- Implemented strategies to increase efficiency while reducing costs.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Education
Certificate - Certified Pharmacy Technician
OWATC
01.1999
Diploma -
BEN LOMOND HIGH SCHOOL
01.1998
Skills
- Retail Operations Management
- Brand Positioning Expertise
- Performance Analysis
- Retail Industry Insight
- Strong Verbal Communication
- Analytical Decision Making
- Sales Strategy Development
- Driven Professional
- Cash Management
- Strategic Merchandising
- Determination and Resilience
- Inventory Management
- Industry Awareness
- Consistent Results Delivery
- Problem-Solving Expertise
- Talent Development
- Customer Engagement Expertise
- Strong Ethical Standards
- Effective Training Strategies
- Collaborative Negotiation Techniques
- Professional networking
- Data Analysis
- Active Listener
- Warehouse Management
Activities
- Participated in several Hero Projects
- Member of the Voice team and store safety team
- Red Vest Mentor
- Power Equipment Certifier
References
Available on request
Timeline
LOGISTICS ASSISTANT MANAGER
HARBOR FREIGHT TOOLS
11.2021 - Current
SALES SUPERVISOR
HARBOR FREIGHT TOOLS
02.2021 - 11.2021
DEPARTMENT SUPERVISOR
LOWES
07.2008 - 01.2021
DEPARTMENT SUPERVISOR
HOME DEPOT
03.2005 - 07.2008
Certificate - Certified Pharmacy Technician
OWATC
Diploma -
BEN LOMOND HIGH SCHOOL
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