Melissa Jenkins
Marana,AZ
Summary
Committed to providing outstanding customer satisfaction through exceptional service and unmatched support. Proficient in implementing customer service best practices and adept at discovering effective solutions to meet a wide range of customer requirements.
Overview
20
20
years of professional experience
Work History
SP-ED Aide
Marana unified school district
10.2023 - Current
- Behavior management, Lesson planning, Communication, Ability to address individual learning needs, Dedication to supporting students, Relevant experience
Bartender / Server
Circle S Saloon
04.2018 - 06.2023
- Greeting patrons upon entering restaurant/bar, Provided bar patrons with superior service and an enjoyable, memorable experience, Excelled at upselling customers from shelf to premium brands, Memory of items ordered or requested as well as returning customers and their normal requests, Verifying age requirements, Ability to work under pressure amid distractions, interruptions, and loud music, Setting up the bar, side stations, side tables and displays at the start of the day, Knowledge of alcohol pairing and taste, Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele, Preparing cocktails and mixing ingredients such as soda, sugar, water, etc., Making traditional and classy drinks, Recommended and led training on improvements to bar inventory management, precision pouring and waste reduction that were crucial to lowering liquor costs, Operating registers and other verification machines
- Handling cash and returning the change to customers, Managing inventory and cleaning bar supplies, Cleaning and hygienically maintaining the bar and its various equipment’s, Physically fit enough to move, lift, carry, push, and pull stock and furniture around, Looking after the safety of drinking customers while they are standing at the bar, Have a friendly demeanor makes is easy for her to associate with people who come out to have a good time, Schedule and teach new hire trainings, enforcing company standards and policies, Pride, passion, preparation, professionalism, and presentation every day.
Patient Access Lead Rep
Oro Valley Hospital
12.2013 - 07.2016
- Completed audits for staff, Insurance verification, Collections, CPT/ICD-9 coding, Microsoft Office, Filing, Appointments, Scheduling Office/Records Management, Perform patient pre-admission, admission, transfer, and discharge activities., Work under the guidance of Patient Access Supervisor., Collect and validate patient demographic and insurance information., Obtain health, financial and religious information from patients at the time of admission., Prepare patient identification band and complete admission papers., Obtain signatures for financial responsibility and treatment procedures from patients or guardians., Respond to patient concerns and inquiries professionally., Maintain positive working relationships with patients, physicians, visitors, and hospital staffs., Contact insurance companies for patient medical billing operations., Interact with hospital administrations to perform effective patient operations., Work in compliance with hospital policies and procedures and adhere to government regulations.
Bartender
Rivers Edge Lounge
10.2005 - 10.2015
- Greeting patrons upon entering restaurant/bar, Provided bar patrons with superior service and an enjoyable, memorable experience, Excelled at upselling customers from shelf to premium brands, Memory of items ordered or requested as well as returning customers and their normal requests, Verifying age requirements, Ability to work under pressure amid distractions, interruptions, and loud music, Setting up the bar, side stations, side tables and displays at the start of the day, Knowledge of alcohol pairing and taste, Leveraged interpersonal skills and drink-making knowledge to cultivate a loyal clientele, Preparing cocktails and mixing ingredients such as soda, sugar, water, etc., Making traditional and classy drinks, Recommended and led training on improvements to bar inventory management, precision pouring and waste reduction that were crucial to lowering liquor costs, Operating registers and other verification machines
- Handling cash and returning the change to customers, Managing inventory and cleaning bar supplies, Cleaning and hygienically maintaining the bar and its various equipment’s, Physically fit enough to move, lift, carry, push, and pull stock and furniture around, Looking after the safety of drinking customers while they are standing at the bar, Have a friendly demeanor makes is easy for her to associate with people who come out to have a good time, Schedule and teach new hire trainings, enforcing company standards and policies, Pride, passion, preparation, professionalism, and presentation every day.
Patient Access Representative
Northwest Medical Center Tucson
05.2011 - 12.2013
- Greets patients and their caregivers and records pertinent information into a computer database., Records insurance information and obtains pre-approval for treatment if needed, Relays information between patients and other staff members, and provides them with updates as needed, Keeps paper and electronic medical records, and updates these records as needed, Assists patients during checkout, and ensures they have post-treatment instructions if required, Refers individuals to outside agencies when unable to meet their needs, Calculates payment information, accepts funds, and credits accounts accordingly.
Building Manager
Arizona Honda
06.2004 - 10.2006
- Maintains receiving, warehousing, and distribution operations., Initiates coordinating, enforcing programs, operations, personnel policies and procedures., Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation., Enforcing adherence to requirements; advising management on needed actions., Safeguards warehouse operations and contents by establishing and monitoring security procedures and Protocols., Controls inventory levels by conducting physical counts; reconciling with data storage system., Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Education
No Degree - Medical Billing And Coding Certificate
Purdue Global University
West Lafayette, IN 03.2025
Skills
- Strong organizational skills
- Strong critical thinking skills
- Friendly and polite (De-escalation ability)
- Strong communicational skills
- Strong negotiation and people skills
- Appointment management
- Appointment Coordination
- Special needs education
- Customer Service
- Clerical Support
- Staff Management
References
Available on request
Timeline
SP-ED Aide
Marana unified school district
10.2023 - Current
Bartender / Server
Circle S Saloon
04.2018 - 06.2023
Patient Access Lead Rep
Oro Valley Hospital
12.2013 - 07.2016
Patient Access Representative
Northwest Medical Center Tucson
05.2011 - 12.2013
Bartender
Rivers Edge Lounge
10.2005 - 10.2015
Building Manager
Arizona Honda
06.2004 - 10.2006
No Degree - Medical Billing And Coding Certificate
Purdue Global University
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