Summary
Overview
Work History
Education
Skills
Serve safe Certified
Timeline
Generic

Melissa Jenkins

Manchester,CT

Summary

Dynamic leader with a proven track record at McDonald's, excelling in customer service management and team leadership. Enhanced guest satisfaction by 20% through strategic problem-solving and effective communication. Skilled in POS system operation and inventory management, fostering a positive work environment while ensuring operational excellence and compliance with safety standards.

Overview

17
17
years of professional experience

Work History

Shift Leader

Dunkin Donuts
11.2022 - 01.2025
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Managed inventory levels, optimizing stock to meet customer demand efficiently.
  • Implemented process improvements that enhanced workflow and reduced service times.
  • Resolved customer complaints promptly, reinforcing brand loyalty and satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Sales Associate

Irving Gas Station
02.2008 - 05.2018
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Managed inventory levels, optimizing stock to meet customer demand efficiently.
  • Implemented process improvements that enhanced workflow and reduced service times.
  • Resolved customer complaints promptly, reinforcing brand loyalty and satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Guest Service Manager

Mcdonalds
06.2012 - 11.2015
  • Supervised daily operations to ensure high-quality customer service and operational efficiency.
  • Trained and mentored team members on customer engagement strategies and service excellence.
  • Implemented inventory management procedures to optimize stock levels and reduce waste.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Analyzed sales data to identify trends and recommend improvements for service delivery.
  • Coordinated staff schedules to ensure adequate coverage during peak hours, maintaining service standards.
  • Developed promotional initiatives that increased customer footfall during key events or seasons.
  • Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Oversaw lobby operations and concierge services.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.
  • Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.

Education

GED - CNA

CT Job Corps
New Haven CT
10.2003

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Flexible schedule
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Team supervision
  • Goal setting and tracking
  • POS system operation
  • Inventory counts
  • Assigning work
  • Complaint resolution
  • Sales and upselling
  • Shift paperwork completion
  • Policy enforcement
  • Professional appearance
  • Operations management
  • Quality inspections
  • Drawer assignments
  • Verbal and written communication
  • Employee relations
  • Emergency response planning
  • OSHA regulations compliance
  • Multitasking Abilities
  • Organizational skills
  • Customer service
  • Teamwork
  • Reliability
  • Food safety
  • Food preparation

Serve safe Certified

Serve safe Certified for over 10 yrs.

Timeline

Shift Leader

Dunkin Donuts
11.2022 - 01.2025

Guest Service Manager

Mcdonalds
06.2012 - 11.2015

Sales Associate

Irving Gas Station
02.2008 - 05.2018

GED - CNA

CT Job Corps

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Melissa Jenkins