Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Interests
Timeline
AssistantManager
Melissa Jenny

Melissa Jenny

Lumberton,TX

Summary

Seasoned Store Manager with a proven track record, adept in enhancing operational efficiency and employee productivity. Excels in problem-solving and team leadership, significantly improving customer satisfaction and employee retention. Implemented strategies boosting profitability and streamlining processes, showcasing an unsurpassed work ethic and strategic planning prowess. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

23
23
years of professional experience
8
8
Certification

Work History

Operations Manager

CVS Pharmacy
01.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.

Melissa Jenny Realty Team- Realtor

Self
02.2018 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed market research data and changed sales plans accordingly.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed new business and managed new and existing clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Store Manager

CVS Pharmacy
01.2020 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

High School Diploma -

Ross S. Sterling High School
Baytown, TX
05.1995

No Degree - Real Estate Agent

Champions School of Real Estate
Houston
10.2017 - 02.2018

Skills

Problem-Solving

Team Leadership

Operations Management

Customer Service

Operations Monitoring

Decision-Making

Operational Efficiency

Employee relations and conflict resolution

Planning and Implementation

Staff Training

Staff Management

Inventory Management

Management

Operations Oversight

Project Management

Policies and procedures implementation

Performance monitoring

Employee Motivation

Staff Development

Customer Relationship Management

MS Office

Maintaining Compliance

Goal Setting

Interpersonal Communication

Client Relationships

Inventory Control

Workflow Optimization

Strategic Planning

Project management abilities

Project Leadership

Process Improvement

Schedule Management

Performance Management

Health and safety compliance

Regulatory Compliance

Workforce Management

Continuous improvements

Process Improvements

Superb time management skills

Organizational Management

Project planning and development

Delegation

Invoice Processing

Conflict Mediation

Customer Retention

Retail Operations Management

Assignment Delegation

Work flow planning

Cost Reduction

Business Planning

Product Management

Unsurpassed work ethic

Risk Management

Budget Development and Management

Maintenance Planning

P&L Management

Performance Evaluations

Expense Reports

Cultural Awareness

  • Property Marketing
  • Strong negotiation skills
  • Contract Negotiation
  • Sales negotiation
  • Social Media Marketing
  • Problem-Solving
  • Business Development
  • Property Valuation Expertise
  • Pricing negotiation
  • Property Research
  • Real estate law understanding
  • Marketing Strategy Development
  • Property tours and inspections
  • Seller representation aptitude
  • Works well independently
  • Strong organizational skills
  • Client-oriented
  • Client management
  • Highly Professional
  • Active Texas Real Estate License
  • Excellent teamwork
  • Lead Follow Up
  • House showings
  • Client Needs Assessment
  • Property valuation
  • Sales Presentations
  • Negotiation expertise
  • MLS expert
  • Buyer contracts
  • Proficient in Microsoft Office
  • Texas Association of Realtors
  • Contracting
  • Accomplished in commission sales
  • Presenting
  • Market research data entry
  • Notary Public
  • Attention to Detail
  • Adaptability and Flexibility
  • Buyer and Seller Representation

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Manages a team of 4 real estate agents who were the top grossing team 3 months in a row.
  • Ranked in the 10 % of agents in the U.S.
  • Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
  • Generated more than $10 million in sales revenue yearly.

Certification

  • OSHA Certified
  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Accredited Buyer's Representative (ABR) - Real Estate Buyer's Agent Council (REBAC).
  • At Home With Diversity® Certificate (AHWD) - National Association of Realtors.
  • e-PRO® Certification - National Association of Realtors.
  • Graduate, REALTOR® Institute (GRI) - National Association of Realtors.
  • Real Estate Salesperson License - Texas Real Estate Commission.
  • Military Relocation Professional (MRP) Certification - National Association of Realtors.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • National Associations of Realtors
  • Texas Real Estate Agent
  • Veterans United
  • Veterans Association of Real Estate Professional
  • Beaumont Board of Realtors
  • Houston Associates of Realtors

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid time off

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft office

Excel

Languages

English
Full Professional

Interests

Painting, hiking, fishing, reading, growth development

Timeline

Operations Manager

CVS Pharmacy
01.2024 - Current

Store Manager

CVS Pharmacy
01.2020 - 04.2020

Melissa Jenny Realty Team- Realtor

Self
02.2018 - Current

No Degree - Real Estate Agent

Champions School of Real Estate
10.2017 - 02.2018

High School Diploma -

Ross S. Sterling High School

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