Melissa Jensen
Hemet,CA
Summary
Friendly, Dependable, and Detail-Oriented Customer Service Representative with a broad background in guest services. Possesses strong communication skills, adept at problem-solving and maintaining professional client relationships. Made significant contributions to fostering positive customer experiences. Excel at delivering excellent customer service in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Educational Tutor
Self-employed
Hemet, CA
08.2006 - 05.2025
- Enhanced student academic growth through tailored lesson plans and engaging activities.
- Assisted students in mastering study skills, including note taking and test preparation.
- Maintained precise records of student progress, encompassing grades and attendance.
- Adapted instructional materials to align with diverse student needs and interests.
- Facilitated discussions and interactive sessions to deepen understanding of subjects.
Personal Shopper
Instacart
Hemet, CA
05.2021 - 06.2024
- Responded promptly to customer inquiries through phone and email communications.
- Maintained high standards of service, ensuring customer satisfaction consistently.
- Assisted customers in selecting products tailored to individual needs and preferences.
- Identified and recommended optimal products and services by actively listening to customer needs.
- Delivered quick, accurate service under tight deadlines, enhancing overall efficiency.
- Managed multiple clients simultaneously while upholding privacy and service quality.
Server/Floor Manager
Polly's Pies and Cafe
Hemet, CA
05.2000 - 01.2007
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Created daily work schedules for staff members according to the needs of the business.
Assistant Store Manager
Pizza Hut
Hemet, CA
12.1996 - 05.2000
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
Associate of Science - Behavioral Sciences
Mt San Jacinto College
San Jacinto, CA05-2026
High School Diploma -
Mason County High School
Maysville, KY06-1995
Skills
- Time management
- Customer service
- Interpersonal skills
- Team collaboration
- Data analysis
- Adaptability
- Organizational skills
- Continuous learning
Volunteer Youth Mentor 2010-2025
- Developed creative activities that engage youth in meaningful learning experiences.
- Actively promoted an inclusive environment where everyone is respected regardless of differences.
- Coached mentees on how to handle difficult situations or emotions.
- Provided support, guidance and resources to assist mentees in achieving their goals.
- Empowered participants through active listening techniques and open dialogue sessions.
Timeline
Personal Shopper
Instacart
05.2021 - 06.2024
Educational Tutor
Self-employed
08.2006 - 05.2025
Server/Floor Manager
Polly's Pies and Cafe
05.2000 - 01.2007
Assistant Store Manager
Pizza Hut
12.1996 - 05.2000
Associate of Science - Behavioral Sciences
Mt San Jacinto College
High School Diploma -
Mason County High School
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