Melissa Jewell
Seaford,DE
Summary
Obtain a rewarding and exciting career with opportunity for advancement. I am reliable and eager to learn through hard work, attention to detail and excellent organizational skills
Overview
24
24
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Avery Hall Insurance
02.2023 - Current
- Provide exceptional customer service and address policy inquiries in a timely manner.
- Assist clients with policy changes.
- Conduct policy reviews for clients, identifying gaps in coverage and recommend solutions.
- Manage a book of business paying close attention to detail and ensuring proper documentation on each account.
- Remarket current policies for better rates or coverage.
- Sell additional lines of coverage based on client needs
Personal Lines Assistant Account Manager
Avery Hall Insurance
05.2022 - 02.2023
- Process endorsement requests from Account Managers
- Posted payments to accounts and maintained records as a backup to Payment Processor.
- Enter billing/cancellation notices and contact client prior to policy cancellation
- Contact clients advising of returned mail and inspection recommendations
- Process manual policy renewals with accuracy
Business Operations Administrator
Bio Medic Data Systems / Avidity Science
01.2022 - 04.2022
- Assist with daily administrative functions of BMDS.
- Purchasing inventory and non inventory products for Seaford, DE and Golden, CO locations.
- Assist with customer sales orders, quotation requests and various customer service issues.
- Provide accounts receivable, inventory and purchasing support to corporate finance team.
- Process credit card payments.
- Open and distribute daily office mail.
- Knowledge of Microsoft Word, Excel, and Dynamics Great Plains ERP system.
- Perform other duties as assigned by management.
Administrative Assistant
Bio Medic Data Systems / Avidity Science
05.2000 - 01.2022
- Accurately enter customer sales orders into GP Dynamics System.
- Responsible for invoicing sales orders and repairs on a daily basis.
- Collect on past due customer accounts by phone and email.
- Enter received goods into GP Dynamics and match to corresponding purchase order.
- Enter vendor invoices into GP Dynamics for payment.
- Mail vendor payments.
- Enter customer payments and applied to correct invoice.
- Track customer repairs and equipment serial numbers using Filemaker Pro.
- Filed and maintained patents for 2 companies.
Education
High School Diploma -
Seaford Senior High School
Seaford, DE06.1992
Skills
- Multitasking abilities
- Attention to Detail
- Insurance product knowledge
- Responsible
- Customer Service
Certification
- Property, Casualty, Life and Health License
Timeline
Personal Lines Account Manager
Avery Hall Insurance
02.2023 - Current
Personal Lines Assistant Account Manager
Avery Hall Insurance
05.2022 - 02.2023
Business Operations Administrator
Bio Medic Data Systems / Avidity Science
01.2022 - 04.2022
Administrative Assistant
Bio Medic Data Systems / Avidity Science
05.2000 - 01.2022
High School Diploma -
Seaford Senior High School
- Property, Casualty, Life and Health License
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