Melissa Jimenez

• Identified potential risks associated with operations and implemented corrective measures.
• Monitored employee performance, providing feedback as needed to improve overall productivity.
• Investigated customer complaints related to product quality or service delivery.
• Created detailed reports outlining daily activities, progress updates, and any issues requiring resolution.
• Over looked in 150-200 EE's
• Corrected time clock for mid mispunches
• Conducted safety weekly meetings
• Assisted with payroll when needed

• Inputted data into computer system to ensure accuracy and completeness of records.
• Validated customer information, such as addresses and contact numbers.
• Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.

Place PO's and tracking customers shipment

Assist with customers complaints or refunds

• Created spreadsheets for tracking incoming orders and outgoing shipments.
• Organized files, updated customer information, and generated reports as requested.

• Monitored daily operations and supported Branch Manager in necessary duties.
• Supervised 4 branch team members and provided management with suggestions regarding performance assessments.
• Developed strategy to achieve target sales goals.
• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Networked within communities to identify and capitalize on business opportunities.
• Evaluated credit application to determine risk factors and financial feasibility.
• Reviewed applications against established parameters to determine approval, rejection or modification requirements.
• Investigated safety incidents and drafted reports detailing results.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Processed over 300 payments every week.
• Monitored employee performance, providing feedback as needed to improve overall productivity.
• On-site supervisor for a company overlooking 200 plus employees
• Conducted daily safety meetings, addressed all issues , fixed time clock issues , safety walk thru , payroll . Complaints and injury’s

• Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
• Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
• Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
• Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
• Created and modified job descriptions within all departments.
• Addressed employee harassment allegations, work complaints and other concerns diligently.
• Sourced, qualified and conducted screening interviews with job candidates.

• Answered phones, issued equipment and completed guest check-in.
• Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
• Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
• Advertised current promotions to increase enrollment using various social media platforms.
• Completed day-to-day tasks by leveraging knowledge of Excel, OUTLOOK, PowerPoint point