Melissa Jimenez
Kissimmee,FL
Summary
Dynamic Front End Coordinator at Marshalls with a proven track record in enhancing customer service and employee morale. Skilled in verbal communication and heavy lifting, I fostered long-term client relationships and drove team performance through constructive feedback, ensuring a positive shopping experience and repeat business.
Overview
5
5
years of professional experience
Work History
Front End Coordinator
Marshalls
06.2023 - 09.2024
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Conducted routine evaluations of employee performance against established goals, offering constructive feedback that drove improvements over time.
Customer Service
Home Depot
05.2019 - 06.2021
- Established and maintained client rapport by utilizing quality customer service.
- Collaborated with customer service personnel to optimize outbound efforts.
- Established long-term customer relationships by providing exceptional customer service.
- Delivered outstanding customer service to ensure repeat business and referrals.
Education
Bachelor of Science - Nursing
National University College
Arecibo, PR07-2014
Skills
- Customer service
- Verbal and written communication
- Heavy lifting
- Sales assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Coordinator
Marshalls
06.2023 - 09.2024
Customer Service
Home Depot
05.2019 - 06.2021
Bachelor of Science - Nursing
National University College