Melissa Jimenez- Quezada
Oak Hills,CA
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Online orders and delivery (OPD department)
Walmart
- Current
- Loaded and unloaded vehicles at distribution centers and delivery addresses.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Managed household errands and other essential duties.
Cashier, waitress, food prep
Olympic Flame Burgers
01.2023 - 01.2024
- Working with a team to ensure positive feedback
- Handling merchandise with care and safety
- Enforcing customer satisfaction with professionalism
- Cooperation with several new people from different age groups, daily
- Ensuring food orders are delivered with accuracy
Customer Representative
Inca Plastics
06.2022 - 08.2022
- Preparing reports and maintaining an appropriate filing system
- Creating office management lists on Microsoft Office, Excel, and PowerPoint programs
- Writing and distributing emails, letters, faxes with forms
- Answering direct phone calls, booking travel arrangements
- Maintaining office policies and procedure forms up to date
- Seasonal
Cashier, Crew member
Carl’s Jr.
03.2021 - 10.2021
- Greeting customers with a friendly smile and taking their orders accurately
- Preparing food items according to Carl’s Jr. standards
- Maintaining a clean and organized work environment
- Assisting with stocking and inventory management
- Following health and safety guidelines at all times
Education
Victor Valley College
Victorville, CA09.2025
High School - undefined
Oak Hills High School
Oak Hills, CA01.2023
Skills
- Bilingual in Spanish and English
- Able to lift 50 Lbs or higher & can stand for long time periods
- Punctual and reliable
- Excellent written and oral communication
- Efficient product/ inventory knowledge
- Complaint handling - store maintenance - Cash handling
- Ethical conduct, safety, and compliance awareness is always followed and encouraged
- Friendly, positive attitude
- Problem-solving
Timeline
Cashier, waitress, food prep
Olympic Flame Burgers
01.2023 - 01.2024
Customer Representative
Inca Plastics
06.2022 - 08.2022
Cashier, Crew member
Carl’s Jr.
03.2021 - 10.2021
Online orders and delivery (OPD department)
Walmart
- Current
High School - undefined
Oak Hills High School
Victor Valley College
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