Melissa Jimenez Hernandez
Summary
Experienced with customer service, ensuring positive interactions and satisfaction. Utilizes skills in food preparation and hygiene to maintain high standards. Knowledge of teamwork and adaptability, ensuring smooth operations and customer satisfaction.
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Knowledgeable Key Holder with solid background overseeing store operations and maintaining security. Successfully managed opening and closing procedures, contributing to seamless daily operations. Demonstrated problem-solving skills and leadership in training new staff, ensuring cohesive team environment and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Buster's Real Ice Cream
05.2021 - 11.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
Key Holder
Plato's Closet
11.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
High School Diploma -
Dorman High School
Roebuck, SC05-2023
Associate of Science - Health Information Technology
Spartanburg Community College
Spartanburg, SC05-2026
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Store maintenance
- Training and mentoring
- Staff oversight
- Alarm systems
- Daily reporting
- Opening and closing coordination
- Drawer counting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder
Plato's Closet
11.2021 - Current
Ice Cream Server
Buster's Real Ice Cream
05.2021 - 11.2021
High School Diploma -
Dorman High School
Associate of Science - Health Information Technology
Spartanburg Community College
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