Summary
Overview
Work History
Skills
Timeline
Generic

Melissa John-Lopez

New City,NY

Summary

Reliable and friendly dental assistant that efficiently handling administrative tasks and assisting chairside with dental procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Assisted with procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.

Team-focused with commitment to providing exceptional care to all patients.

Overview

18
18
years of professional experience

Work History

Dental Assistant

Advanced Dentistry Of Rockland
Pearl River, United States
07.2020 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Supported dentist chair-side duties for during procedures to restore teeth, like composite dental fillings, permanent and temporary crowns, endodontic procedures and oral surgery.
  • Supported front desk personnel by scheduling appointments, and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.

Dental Front Office Receptionist

Kind Smiles Dental, P.C.
Spring Valley, NY
08.2019 - 10.2020
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Service Center Manager

Valvoline Instant Oil Change
Multiple Locations, NY
05.2008 - 08.2019
  • Scheduled daily service center employees and monitored performances.
  • Presented budgets and performance reports to corporate offices.
  • Trained numerous new staff members on company policies and center expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures for service center
  • Trained and developed personnel to improve safety and employee relations.
  • Maintained and serviced store equipment and machines
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Managed monthly and yearly budgets including P&L and COGS for service center.

Sales Associate

Lady Foot Locker
(Nanuet Mall) Nanuet, NY
01.2007 - 05.2008

Sales Associate

Foot Locker
(Cross County Shopping Mall) Yonkers, NY
10.2006 - 12.2006

Guest Service Representative

National Amusements (City Center15: Cinema DeLux)
White Plains, NY
01.2005 - 06.2006

Cashier & Guest Service Representative

Target
White Plains, NY
09.2004 - 01.2005

Sales Associate

Riviera Bakehouse
Ardsley, NY
06.2004 - 09.2004

Skills

  • Disinfection and Sterilization
  • Advising Patients
  • Procedure Support
  • Advising and Educating Patients
  • Understanding Customer Needs
  • Customer Service and Assistance

Timeline

Dental Assistant

Advanced Dentistry Of Rockland
07.2020 - Current

Dental Front Office Receptionist

Kind Smiles Dental, P.C.
08.2019 - 10.2020

Service Center Manager

Valvoline Instant Oil Change
05.2008 - 08.2019

Sales Associate

Lady Foot Locker
01.2007 - 05.2008

Sales Associate

Foot Locker
10.2006 - 12.2006

Guest Service Representative

National Amusements (City Center15: Cinema DeLux)
01.2005 - 06.2006

Cashier & Guest Service Representative

Target
09.2004 - 01.2005

Sales Associate

Riviera Bakehouse
06.2004 - 09.2004

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Melissa John-Lopez