Melissa Johnson
New Richmond,Wisconsin
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
18
18
years of professional experience
Work History
Audio Visual Sales - Public Sector
Trox + Tierney
St Paul, MN
02.2007 - Current
- Demonstrated product value and explained benefits to customers.
- Stayed up to date on latest trends for represented product lines.
- Built rapport with customers and earned business by demonstrating exceptional product knowledge, strong interpersonal skills and excellent listening abilities.
- Developed strategic plans and accurate forecasts for accounts.
- Grew business sales by 1000% through effective cross-selling, exceptional customer service and cold calling.
- Used Netsuite to maintain company database with essential account and sales information.
- Proactively managed client correspondence and recorded tracking and communications.
- Maintained the State of MN Audio Visual Contract for Trox + Tierney including usage reposts, adding product lines and services and suppling Certificate of Insurance.
Technical Support
Trox + Tierney
St Paul, MN
11.2005 - 02.2007
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
Sales Support Coordinator
Trox + Tierney
St Paul, MN
02.2004 - 11.2005
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Education
Bachelor of Arts - Business of Administration And Economics
University of Wisconsin - River Falls
River Falls, WIAssociate of Science - Computer Networking
Hennepin Technical College
Minneapolis, MNSkills
- Customer Needs Analysis
- Database Management
- Customer Technical Support
- Video Conferencing Software
- Service Contract Sales
- Bid Preparations
- CRM Software
Timeline
Audio Visual Sales - Public Sector
Trox + Tierney
02.2007 - Current
Technical Support
Trox + Tierney
11.2005 - 02.2007
Sales Support Coordinator
Trox + Tierney
02.2004 - 11.2005
Bachelor of Arts - Business of Administration And Economics
University of Wisconsin - River Falls
Associate of Science - Computer Networking
Hennepin Technical College