Melissa Johnson
Patient Access Representative
Kenosha,WI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Specialist
Froedtert South, Kenosha, Wisconsin
Kenosha, WI
09.2023 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Greeted and assisted patients with check-in and check-out procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Customer Service Representative
Medline Insustries
Libertyville, IL
08.2023 - 08.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients and various departments and staff.
- Helped address patient complaints through timely corrective actions and appropriate referrals.
- Handled over 80 calls per shift signing up new patients, retrieving patient data, presenting relevant product information and cancelling services.
- Conducted patient assessments to determine appropriate levels of care.
- Assisted patients with setting up orders, special order requests, and arranging merchandise returns and pick-up.
- Corresponded with patients and colleagues through email, fax, telephone or postal mail.
- Triaged inbound support calls and email inquiries for assistance.
- Escalated and managed customer issues related to account records, data input, access levels and adhoc reports.
Department Lead
Hobby Lobby
Kenosha, WI
10.2019 - Current
- Supervised existing employees recruited and trained new ones.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Managed department projects and quality assurance.
- Set up displays and trained employees on current promotions.
- Maintained current industry knowledge by reading publications and completing training.
- Oversaw efficient inventory stocking and supply rotation.
- Complied with established internal controls and policies.
- Supported other departments with special projects and additional job duties.
Customer Service Associate/Cashier
Gymboree
Pleasant Prairie, WI
04.2016 - 08.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Kindergarten/1st Grade Teacher
Heritage Baptist School
Kenosha, WI
08.2011 - 03.2016
- Taught students subject-specific material, learning strategies and social skills.
- Kept classroom clean, organized, and safe for students and visitors.
- Planned lessons according to district standards to cover all requirements and prepare for standardized tests.
- Implemented classroom management improvements to enhance class morale and engagement.
- Built positive relationships with parents to involve families in educational process.
- Sourced supplies to fill gaps in student activities.
- Incorporated ABC Mouse technology into lesson planning to create engaging, multi-dimensional lessons.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Instructed up to 10 students individually and in groups on 5 subjects.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Allen School of Health Sciences
Jamaica, NY09.2011
Associate of Arts - Administrative Assistance And Secretarial Science
Hyles-Anderson College
Crown Point, IN06.2005
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Account Management
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Data Entry and Maintenance
- Verbal and Written Communication
- Computer Proficiency
- Excellent Attention to Detail
Timeline
Patient Access Specialist
Froedtert South, Kenosha, Wisconsin
09.2023 - Current
Customer Service Representative
Medline Insustries
08.2023 - 08.2023
Department Lead
Hobby Lobby
10.2019 - Current
Customer Service Associate/Cashier
Gymboree
04.2016 - 08.2018
Kindergarten/1st Grade Teacher
Heritage Baptist School
08.2011 - 03.2016
Medical Billing And Coding Certificate - Medical Billing And Coding
Allen School of Health Sciences
Associate of Arts - Administrative Assistance And Secretarial Science
Hyles-Anderson College
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