Overview
Work History
Education
Skills
Timeline
Generic

Melissa Johnson

Moultrie,Georgia

Overview

19
19
years of professional experience

Work History

Regional Market Manager

Bimbo Bakery
01.2023 - Current
  • Increase regional market share by implementing targeted marketing strategies and analyzing consumer trends.
  • Develop strong relationships with key clients, resulting in long-term partnerships and increased revenue.
  • Manage a team of sales representatives, providing coaching and guidance to improve performance and drive success.
  • Streamline internal processes for efficiency, reducing overhead costs while maintaining high productivity levels.
  • Use critical thinking to break down problems, evaluate solutions, and make decisions.
  • Participate in team projects, demonstrating an ability to work collaboratively and effectively.
  • Work flexible hours across the night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Human Resources Manager

Lowes Home Improvment
11.2021 - 01.2023
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Maintained human resources regulatory compliance with local, state, and federal laws.
  • Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events and incentive programs.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Fostered a positive work environment through a comprehensive employee relations program.

Retail Store Manager

Prime Communications AT&T
10.2019 - 11.2021
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, and staff conduct in-store procedures.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Upheld brand identity standards within the store location through consistent signage presentation of merchandise displays following corporate guidelines.
  • Evaluated employee performance regularly and provided constructive feedback coaching opportunities improvement recognition of outstanding achievements.
  • Coordinated staff training sessions on new product sales techniques ensuring team members were well-versed and equipped to effectively sell merchandise to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Retail Store Manager

Georgia Facility Supplies
02.2017 - 10.2019
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Managed all aspects of budgeting for the retail location including labor costs, expense control, and revenue tracking.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Submitted orders for new inventory.
  • Created employee schedules to align coverage with forecasted demands.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

Regional Sales Manager

Janitorial Services Of South GA
02.2005 - 02.2017
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Developed and maintained positive relationships with clients in assigned sales territories.

Education

No Degree - Business Administration

Abraham Baldwin Agricultural College
Tifton, GA

High School Diploma -

Colquitt County High School
Norman Park, GA
06.1997

Skills

  • Key Account Management
  • Pricing Strategy
  • Promotional Planning
  • Territory Management
  • Sales Training
  • Sales Forecasting
  • Brand Management
  • Project Management
  • Market Analysis
  • Problem Solving
  • Marketing Strategy
  • Time Management
  • Contract Negotiation
  • Customer Relationship Management
  • Performance Metrics
  • Event Planning
  • Business Development
  • Team Leadership
  • Staff Training
  • Staff Development
  • Cost Reduction
  • Sales Experience

Timeline

Regional Market Manager

Bimbo Bakery
01.2023 - Current

Human Resources Manager

Lowes Home Improvment
11.2021 - 01.2023

Retail Store Manager

Prime Communications AT&T
10.2019 - 11.2021

Retail Store Manager

Georgia Facility Supplies
02.2017 - 10.2019

Regional Sales Manager

Janitorial Services Of South GA
02.2005 - 02.2017

No Degree - Business Administration

Abraham Baldwin Agricultural College

High School Diploma -

Colquitt County High School

Similar Profiles

CREATE PROFILE
Melissa Johnson