Melissa Johnson
Port Orange,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Director of Rehabilitation Services
Select Rehabilitation
Ormond Beach , FL
2024.04 - Current
- Attended meetings with external stakeholders such as insurance companies or government agencies in order to advocate for increased access to rehabilitative services.
- Researched emerging technologies related to rehabilitative treatments in order to identify potential areas for improvement within existing programs offered by the organization.
- Monitored quality assurance activities related to rehabilitative services provided by the department.
- Oversaw the day-to-day operations of the rehabilitation department, including staff supervision and scheduling.
- Served as a liaison between clinical staff and administrative personnel regarding patient care issues or concerns.
- Participated in budget development processes for the department in order to maximize resources available for providing rehabilitative services.
- Evaluated performance metrics on a regular basis in order to measure effectiveness of rehab programs offered by the organization.
Memory Care Director
The Gallery Assisted Living
Port Orange , FL
2023.08 - 2024.04
- Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
- Ensured compliance with all applicable laws and regulations related to memory care services.
- Collaborated with families to develop individualized care plans for residents.
- Conducted assessments of residents' cognitive abilities and behavior.
- Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Established a system for tracking changes in resident conditions over time.
Director of Rehabilitation Services
Agility Rehab
Orange City , FL
2021.04 - 2023.08
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ2019-05
Associate of Science - Occupational Therapy Assistance
Daytona State College
Daytona Beach, FL2009-05
Skills
- Innovation management
- Clinical Supervision
- Performance Improvement
- Patient Care Coordination
- Interdisciplinary Collaboration
- Staff Training and Development
- Financial Operations Oversight
- Risk Management
Timeline
Director of Rehabilitation Services
Select Rehabilitation
2024.04 - Current
Memory Care Director
The Gallery Assisted Living
2023.08 - 2024.04
Director of Rehabilitation Services
Agility Rehab
2021.04 - 2023.08
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science - Occupational Therapy Assistance
Daytona State College
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