Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Melissa Johnson

Central Lake,MI

Summary

Productive Assistant Director with many years of experience handling and overseeing various business operations. Well-versed in formulating business goals and initiating policies, guiding, and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Assistant Director

Township Ambulance authority
Central Lake, MI
06.2024 - Current
  • Conducted training sessions on new processes or products for internal staff members.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
  • Led weekly meetings with department heads to review progress towards project milestones.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Collaborated with other departments to improve interdepartmental communication.

Paramedic

Charlevoix EMS
Charlevoix, MI
08.2017 - 06.2021
  • Recorded detailed notes about patient condition before arrival at hospital facility for documentation purposes.
  • Organized supplies for ambulance runs including IV solutions, airway management equipment and medication kits.
  • Utilized proper safety precautions when handling hazardous materials or infectious substances.
  • Participated in drills related to disaster preparedness scenarios that included triage assessments.
  • Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
  • Provided emotional support for family members of critically ill or injured patients.
  • Performed basic diagnostic tests such as blood glucose monitoring, EKG readings and urine analysis.
  • Educated patients on proper use of medications, disease prevention methods and self-care techniques.
  • Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
  • Maintained proficiency in advanced life support skills through continuing education classes and workshops.
  • Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
  • Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
  • Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
  • Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
  • Administered oxygen therapy, intravenous fluids or medications as prescribed by physician protocols.
  • Operated specialized medical equipment such as ventilators, defibrillators, suction devices and stretchers.
  • Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
  • Ensured compliance with established policies related to infection control procedures.

EMT-Basic

Stat Ems
Flint, MI
05.2008 - 08.2017
  • Responded quickly to 911 calls for medical assistance within designated service area.
  • Performed CPR, splinting of fractures, wound treatment and other life saving measures.
  • Assisted paramedics in more advanced procedures such as intubation or administering medication intravenously.
  • Provided emergency medical care to patients in pre-hospital settings.
  • Operated ambulances safely under emergency conditions while following all traffic laws.
  • Coordinated with other EMTs on scene to ensure safe and efficient patient transport.
  • Maintained accurate records of patient care treatments and transport information.
  • Administered medications per physician instructions or protocol guidelines.
  • Communicated effectively with hospital staff upon arrival at the destination facility.
  • Attended weekly meetings with supervisors to discuss cases, protocols, policies.

Manager

Courtland Center Mall
Flint, MI
01.2007 - 08.2008
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Monitored competitors' activities to keep up with industry trends.
  • Analyzed market trends to identify potential opportunities for growth.
  • Built relationships with influencers in the industry for increased visibility.

Assistant Manager

Sears Portrait Studio
Flint, MI
10.2003 - 04.2007
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.

Director of Flushing Community Schools Latchkey

Flushing Community Schools
Flushing, MI
05.1999 - 05.2004
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Identified opportunities for improvement in operational performance metrics.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Delegated work to staff, setting priorities and goals.

Operations Support Manager

Walmart
Grand Rapids, MI
05.1991 - 02.1995
  • Ensured proper inventory management by regularly auditing stock levels and ordering new supplies when needed.
  • Coordinated with cross-functional teams to ensure successful completion of projects within timeline and budget constraints.
  • Facilitated communication between internal teams involved in various aspects of the operation support function.
  • Cultivated strong working relationships with external vendors providing services essential for daily operations.
  • Resolved escalated customer complaints in a timely manner while maintaining positive relationships with clients.
  • Established processes for monitoring service levels, customer satisfaction, and financial performance.
  • Developed policies and procedures related to operations support roles and responsibilities.
  • Managed the day-to-day operations of a team of staff members including scheduling, training, and mentoring.
  • Identified areas of potential risk or non-compliance and developed solutions to mitigate them.

Education

Associate of Applied Science - General

Mott Community College
Flint
05-2004

Skills

  • Operations Management
  • Human Resources
  • Strategic Planning
  • Staff Development
  • Task Delegation
  • Staff Management
  • Recruitment and hiring
  • Employee Relations

Affiliations

  • Sunday School - I taught Sunday school from the Sunday School Board.
  • LOGOS After School Church program- Assistant Director- organized student activities and lessons.
  • Photography - Owned my own Business, Captured Memories, Weddings, Family, and Senior High School Pics.

Accomplishments

  • High School Choir - Directors Award for Chorus
  • STAT EMS - EMT of the year

Certification

  • ACLS
  • PALS
  • PHTLS
  • CPR

References

References available upon request.

Timeline

Assistant Director

Township Ambulance authority
06.2024 - Current

Paramedic

Charlevoix EMS
08.2017 - 06.2021

EMT-Basic

Stat Ems
05.2008 - 08.2017

Manager

Courtland Center Mall
01.2007 - 08.2008

Assistant Manager

Sears Portrait Studio
10.2003 - 04.2007

Director of Flushing Community Schools Latchkey

Flushing Community Schools
05.1999 - 05.2004

Operations Support Manager

Walmart
05.1991 - 02.1995

Associate of Applied Science - General

Mott Community College

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Melissa Johnson