Melissa Johnson
Houston,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Vaccination Site Supervisor
Harris County Public Health
09.2023 - 08.2024
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and disease management information.
- Supervised daily operations of Vaccine Operations Team and mobile clinic, ensuring smooth workflow.
- Coordinated staff assignments and monitor attendance, addressing any staffing issues promptly.
- Ensured accurate reporting of medical records, vaccine reactions, and safety reports.
- Maintained compliance with internal policies and external regulations, ensuring site safety.
- Managed vaccine cold-chain on-site, ensuring proper handling and timely reporting.
- Supervised vaccine site setups, ensuring efficient operations and safety compliance.
- Oversaw cold-chain vaccine handling, maintaining optimal safety.
- Fostered strong partnerships with local entities to streamline vaccine distribution.
- Implemented effective staffing strategies to maximize team productivity and coverage.
- Streamlined vaccine inventory processes, enhancing tracking and accuracy.
- Initiated training programs for staff on latest vaccine storage practices.
- Enhanced staff morale through regular motivational meetings and feedback.
- Developed a digital checklist to streamline mobile clinic setups, boosting operational efficiency.
Electronic Medical Records Admin/Project Coordinat
LifeGift
10.2019 - 07.2023
- Mentored 100+ staff in advanced EMR functionalities, enhancing team capabilities.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed, implemented, and maintained systems for hospital EMR access, ensuring safety and data privacy.
- Maintained accuracy, completeness, and security for medical records and health information.
- Organized, planned, and directed medical records movements per established policies.
- Addressed complex inquiries related to patient files professionally and efficiently ensuring all stakeholders were satisfied with outcomes.
- Trained new staff members on proper procedures for managing, organizing, and storing log in information and medical record viewing.
- Liaised between different departments as required to coordinate discovery and planning sessions.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed.
- Spearheaded integration of hospital EMR systems, enhancing data access and security.
- Developed training modules that increased staff proficiency in EMR software by 40%.
Lead Practice & Communication Coordinator
Team Health
08.2017 - 09.2019
- Oversaw physician documentation, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational targets.
- Mentored junior team members, fostering a collaborative environment that supported professional development goals.
- Facilitated communication between stakeholders and technical teams, ensuring project alignment.
- Documented project meetings, adhering to company methodologies for system implementations.
- Managed resources efficiently, recommending cost-effective solutions to meet goals.
- Verified business requirements through use cases, negotiated UAT criteria for testing.
- Developed and maintained EHR system tools and reports, enhancing communication.
- Streamlined EHR system tools, enhancing report accuracy for healthcare providers.
- Ensured meticulous risk and issue logging, improving project transparency.
- Proposed innovative solutions, fostering team discussions and optimal problem resolution.
- Supported Hospitalists in medical records management, enhancing patient care continuity.
- Coordinated post-discharge follow-ups, ensuring seamless patient transitions to primary care.
- Spearheaded EHR enhancements, leading to a 20% boost in report precision for healthcare providers.
Business Analyst/Financial Clearance Associate
MD Anderson/ Object Winn
12.2016 - 06.2017
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Coordinated project management activities, ensuring timely delivery and resource allocation.
- Liaised with clients to define requirements, enhancing project accuracy and client satisfaction.
- Managed task assignments and schedules, improving team productivity and workflow efficiency.
- Tracked project activities and escalated issues, maintaining project momentum and mitigating risks.
- Ensured 100% compliance with industry standards through rigorous documentation.
- Optimized billing processes, enhancing financial accuracy by streamlining data analysis.
- Pioneered documentation strategies to assure adherence to industry standards.
- Monitored project progress, ensuring swift resolution of issues to maintain timelines.
Education
Bachelor of Science - Biology
Dillard University
New Orleans, LAMBA - Business Administration And Healthcare Management
American InterContinental University
Atlanta, GASkills
- Supervisory experience
- Strategic Planning
- Resource Management
- Community-based program outreach
- EMR Software/Computer Skills
- Process Documentation
- Decision Making
- Safety Management
- Dependable and Responsible
- Data Management
- Project Planning and Coordination
Timeline
Vaccination Site Supervisor
Harris County Public Health
09.2023 - 08.2024
Electronic Medical Records Admin/Project Coordinat
LifeGift
10.2019 - 07.2023
Lead Practice & Communication Coordinator
Team Health
08.2017 - 09.2019
Business Analyst/Financial Clearance Associate
MD Anderson/ Object Winn
12.2016 - 06.2017
Bachelor of Science - Biology
Dillard University
MBA - Business Administration And Healthcare Management
American InterContinental University
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