Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Johnson

Erlanger,KY

Summary

Adept at multitasking and prioritization, I significantly enhanced office efficiency and customer satisfaction at Bayley Place. My expertise in database entry and administrative tasks, coupled with a proven ability to manage schedules and foster peer relationships, positions me as a valuable asset to any team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Schedule Clerk

Bayley Place
11.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

STNA, Schedule, Med Rec, Admissions Coordinator

Madonna Manor
10.2016 - Current
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Admissions Coordinator:
  • Handling admission procedures
  • Assisting with enrollment issues
  • Responding to inquiries from prospective students
  • Processing applications
  • Coordinating and executing admission events and tours
  • Collaborating with various departments to ensure a smooth admission process
  • Providing assistance to prospective students
  • Maintaining accurate records of admissions data
  • Marketing programs and facilities
  • Screening applicants


Scheduler:

  • Coordinate appointments for employees, customers or patients.
  • Plan weekly employee schedules.
  • Determine appointment lengths.
  • Make phone calls to patients or customers regarding their appointment or meeting times.
  • Book meetings, appointments or events on behalf of their employer.
  • Coordinate business meetings, health care appointments, training sessions, service appointments, follow-up visits, conferences or travel.
  • Create and maintain the schedules of individuals or teams within an organization.
  • Balance the availability and resources against incoming requests to ensure all tasks are completed on time.
  • Adjust schedules as necessary to accommodate changes in priorities or deadlines


Medical Records:

  • Managing, preparing, and retrieving patient charts and records.
  • Ensuring accuracy for billing purposes or providing essential data to clinicians.
  • Filing records, assisting in audits, and collecting information.
  • Maintaining patient files and keeping track of patient medical history and test results.
  • Working closely with insurance companies.

STNA

Caresprings
10.2013 - 10.2016
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.

STNA

Woodcrust
10.2012 - 10.2013
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.

STNA

Rosedale Green Nursing Home
10.2009 - 10.2012
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.


Activates Assistant:

Coming up with ideas for activities


Education

High School Diploma -

Conner High School
Hebron, Ky
05-2005

Skills

  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Basic accounting
  • Mail handling
  • Schedule and calendar management
  • Peer relationships
  • Multitasking
  • Customer Service
  • Scheduling
  • Meeting planning

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Schedule Clerk

Bayley Place
11.2022 - Current

STNA, Schedule, Med Rec, Admissions Coordinator

Madonna Manor
10.2016 - Current

STNA

Caresprings
10.2013 - 10.2016

STNA

Woodcrust
10.2012 - 10.2013

STNA

Rosedale Green Nursing Home
10.2009 - 10.2012
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

High School Diploma -

Conner High School
Melissa Johnson