Melissa Johnson

• Position at Arcosa-Credit/Collections
• Accounts Receivable/Collected balances owed for Florida; California & Dallas Fort Worth accounts.
• Processed credit applications for potential and current accounts.
• Applied payments to accounts deposited on a daily basis.
• Provided accounts with invoices & monthly statements.
• Worked with Accounts Payable to set up Vendor Accounts.
• Maintained uploading tax exemption forms into Avalara system.
• Placed accounts on credit holds when delinquent.
• Entered potential customers as prospects into Net Suite system.
• Processed customer cc/debit card payments via phone.

Signed and processed lien waivers/liens & notice to

owners on projects.

• Collaborated with sales teams to establish credit limits for new customers, ensuring optimal business growth without compromising financial stability.
• Streamlined processes for managing invoicing and payment plans, resulting in more accurate billing records and improved collection efficiency.
• Coordinated effectively with client-facing teams to ensure consistent messaging and aligned strategies for managing overdue accounts.
• Reduced outstanding debts through timely intervention and assertive negotiation strategies.
• Evaluated existing debt recovery methods to identify areas of improvement, then implemented changes leading to more successful outcomes.
• Trained junior staff members in best practices for credits and collections, fostering a knowledgeable team capable of handling complex situations.
• Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
• Enhanced company cash flow by closely monitoring accounts receivable and diligently pursuing overdue payments.
• Provided detailed documentation supporting legal action against delinquent accounts when necessary, aiding in successful litigation efforts.
• Balanced firm but fair collections practices with excellent customer service skills, maintaining positive relationships with clients even during difficult financial negotiations.
• Conducted thorough investigations into disputed invoices and negotiated resolutions that satisfied both parties while upholding company policies.
• Continuously monitored client payment patterns to identify potential concerns, allowing for early intervention in cases of financial distress or impending default.
• Maintained strong relationships with clients by providing exceptional communication and resolving disputes professionally.
• Improved credit collections by implementing efficient tracking and follow-up procedures.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.

• Position at Munro Pump-Administrative Assistant/AR & Sales Support
• Reviewed billing for accuracy/Accounts Receivable.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
• Documented customer complaints and completed corrective action requests.
• Mailed customer invoices.
• Processed daily bank deposits.
• Answered multiple phone lines.
• Picked up mail from the post office PO Box.
• Entered potential customers into Net Suite for Sales Team.
• Created Purchase Orders.
• Assisted customers with sales needs such as inventory and shipping questions.
• Prepared and presented sales reports and customer profiles to upper management.
• Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
• Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.

• Position at Clayton Homes-Administrative Support to Project Manager
• Inspected contractor's work on new modular homes.
• Prepared work orders for contractors and Clayton technicians.
• Scheduled Clayton technicians and contractors for home repairs.
• Maintained inventory on home materials.
• Accounts Payable.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Position at Mountain High Appliance-Administrative Assistant
• 1. Maintained schedule for appliance installer techs.
• 2. Scheduled repair service for customers.
• 3. Maintained inventory stock.
• Answered multiple phone lines.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Scheduled sales appointment with potential retail customers.
• Maintained appliance showroom floor.
• Processed customer payments.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Maintained inventory of office supplies and placed orders.

• Position at Perma Chink Systems-Administrative Assistant/Sales
• Processed customer payments.
• Placed customer orders for multiple locations in state & out of state Perma Chink locations.
• Filing
• Worked with contractors on scheduling maintenance on customers log homes.
• Accounts Receivable

. Maintained warehouse inventory.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Position at Vam Plumbing & Heating -BusinessOwner/Administrative Support
• Schedule plumbing & heating service & repair.
• Prepared Yearly Taxes.
• Processed Payroll.
• Accounts Receivable & Payable.
• Maintained inventory.
• Applied for city and county permits.
• Maintained company licenses & insurance policies.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Position at National Oilwell Varco- Administrative Assistant
• Accounts Payable & Receivable
• Billing
• Entered daily work orders
• 4. Inventory control
• 5. Answered Multiple phone lines
• 7. Customer Service at Warehouse parts counter
• 8. Ordered supplies for the main office.
• 9. Processed warehouse workers credit card receipts.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.