Melissa Johnson
Summary
Talented Mortgage Loan Officer with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Real Estate Loan Officer
First Dakota National Bank
08.2024 - Current
- Delivered exceptional customer service by responding promptly to inquiries, maintaining open lines of communication throughout the entire lending process.
- Enhanced client satisfaction by promptly addressing and resolving loan application concerns.
- Coordinated closely with escrow agents and title companies to ensure timely closings without complications or delays.
- Strengthened partnerships with real estate agents and brokers through regular communication and collaboration on mutual client needs.
Mortgage Loan Officer
Service First Federal Credit Union
03.2017 - 08.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Researched and updated industry knowledge on changing legislation and regulations.
Business Services Officer
Service First Federal Credit Union
06.2011 - 03.2017
- Responsible for independently managing and growing the business loan portfolio within compliance of our Member Business Lending and NCUA policy.
- Work with underwriters and title companies to analyze and close commercial loans.
- Perform annual inspections and visits to business owners.
Administrative Assistant/Teller
Service First Federal Credit Union
06.2006 - 06.2011
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Process weekly payroll for 5 branches for approximately 60 employees and submitted quarterly and yearly payroll forms to the IRS.
- Managed accounts payable and being lead purchaser for supplies for all locations.
- Responsible for cash handling and cross-selling credit union products.
Education
High School Diploma -
Mccook Central High School
Salem, SDBachelor of Science - undefined
South Dakota State University
Brookings, SDSkills
- Attention to detail, analytical and problem solving
- Ability to handle stress, exercise self-control and work independently
- Understands investor requirements to ensure compliance and loan sale ability
- 19 years of banking experience
Certification
Active National Mortgage Licensing System (NMLS) registration.
Community Service
Active member of BNI Professional Partners with leadership roles.
Timeline
Real Estate Loan Officer
First Dakota National Bank
08.2024 - Current
Mortgage Loan Officer
Service First Federal Credit Union
03.2017 - 08.2024
Business Services Officer
Service First Federal Credit Union
06.2011 - 03.2017
Administrative Assistant/Teller
Service First Federal Credit Union
06.2006 - 06.2011
Bachelor of Science - undefined
South Dakota State University
High School Diploma -
Mccook Central High School
Similar Profiles
Andrew HuberAndrew Huber
Universal Banker at First Dakota National BankUniversal Banker at First Dakota National Bank
Samantha CoxSamantha Cox
Supply/HR NCO at North Dakota Army National GuardSupply/HR NCO at North Dakota Army National Guard
CHRISTOPHER KELLERCHRISTOPHER KELLER
Senior Operations Manager and Training Supervisor at North Dakota Army National GuardSenior Operations Manager and Training Supervisor at North Dakota Army National Guard
Brandy WarrenBrandy Warren
Real Estate Loan Officer at Peoples Bank And TrustReal Estate Loan Officer at Peoples Bank And Trust
Amanda ZuberAmanda Zuber
Real Estate Originations Loan Officer at USAA Federal Savings BankReal Estate Originations Loan Officer at USAA Federal Savings Bank