Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Johnson

Washington

Summary

Dynamic Warehouse Lead at Levy Restaurants with proven supervisory experience and a strong focus on quality control. Expert in shipping and receiving, I enhanced operational efficiency through effective team management and problem-solving. Committed to maintaining a safe work environment while delivering exceptional customer service and ensuring compliance with safety protocols.

Overview

10
10
years of professional experience

Work History

Warehouse Lead

Levy Restaurants
10.2023 - Current
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Used hand-held scanners and physical logs to accurately track item movements.

Server

Jinya, Ramen Bar
09.2017 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Administrative Assistant

Dudley
04.2015 - 03.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Associate of Science - Business Administration

Person Vew
Pittsburgh, PA
04-2010

Skills

  • Supervisory experience
  • Time management
  • Customer service
  • Order picking
  • Product packaging
  • Attention to detail
  • Shipping and receiving
  • Quality control
  • Problem-solving
  • Equipment operation
  • Conflict resolution
  • Warehouse functions
  • Regulatory compliance

Timeline

Warehouse Lead

Levy Restaurants
10.2023 - Current

Server

Jinya, Ramen Bar
09.2017 - 03.2021

Administrative Assistant

Dudley
04.2015 - 03.2018

Associate of Science - Business Administration

Person Vew

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