MELISSA JOHNSON
Tualatin,OR
Summary
Experienced operations management with over 20 years of experience in food service distribution. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operations improvements. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Overview
26
26
years of professional experience
Work History
Food Safety Program Manager
Sysco Pacific North West Region
01.2024 - Current
- Executes all corporate food safety related strategies, policies and procedures. Maintain open communication with all related departments.
- Manage HACCP Plan and pre-requisite programs.
- Ensure compliant with applicable food safety regulatory requirements. Federal, State/Provincial, and local.
- Handle and oversee product recall process to ensure timely communication.
- Manage Sysco's participation in Global Food Safety Initiative (GFSI), audits by BRC, independent third-party customer audits, internal, and regulatory entities. Analyze results and gather corrective action plans.
- Conduct food safety observation of key associates performing food safety activities.
- Perform analysis and prepare reporting to evaluate operating company's compliance and performance against KPS/Is.
- Deliver and track program training for all associates and supervisors with direct food safety responsibilities.
- Follow up promptly and thoroughly on food safety complaints from customers. Communicate resolution to internal and external stakeholders.
- Maintain effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders and customers.
- Participates in many corporate FSQA committees.
- Identifies issues, analyzes information and provides solutions to problems.
- Resolves problems, improves operations and provides exceptional service.
- HACCP Certified
- PCQI Certified
- BRC Professional
- Internal Audit Training Certified
- FSPCA IA Identification Certified
- Food Defense Awareness Certified
Food Safety Program Manager
Sysco Denver
09.2019 - 01.2024
- Executes all corporate food safety related strategies, policies and procedures. Maintain open communication with all related departments.
- Manage HACCP Plan and pre-requisite programs.
- Ensure compliant with applicable food safety regulatory requirements. Federal, State/Provincial, and local.
- Handle and oversee product recall process to ensure timely communication.
- Manage Sysco's participation in Global Food Safety Initiative (GFSI), audits by BRC, independent third-party customer audits, internal, and regulatory entities. Analyze results and gather corrective action plans.
- Conduct food safety observations of key associates performing food safety activities.
- Perform analysis and prepare reporting to evaluate operating company's compliance and performance against KPSIs.
- Deliver and track program training for all associates and supervisors with direct food safety responsibilities.
- Follow up promptly and thoroughly on food safety complaints from customers. Communicate resolution to internal and external stakeholders.
- Maintain effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders and customers.
- Participates in many corporate FSQA committees.
- Identifies issues, analyzes information and provides solutions to problems.
- Resolves problems, improves operations and provides exceptional service.
- HACCP Certified
- PCQI Certified
- BRC Professional
- Internal Audit Training Certified
- FSPCA IA Identification Certified
- Food Defense Awareness Certified
Food Safety Program Manager
Sysco Minnesota
07.2015 - 08.2019
- Participates in many corporate FSQA committees: SOP committee, BRC V4 Committee, Food Safety Poster Committee, and Sysco Speaks Committee.
- Identifies issues, analyzed information and provided solutions to problems.
- Resolves problems, improved operations and provided exceptional service.
- Executed all corporate food safety related strategies, policies and procedures. Maintain open communication with all related departments.
- Managed HACCP Plan and pre-requisite programs.
- Ensured compliant with applicable food safety regulatory requirements. Federal, State/Provincial, and local.
- Handled and oversaw product recall process to ensure timely communication.
- Managed Sysco's participation in Global Food Safety Initiative (GFSI), audits by BRC, independent third-party customer audits, internal, and regulatory entities. Analyze results and gather corrective action plans.
- Conducted food safety observations of key associates performing food safety activities.
- Performed analysis and prepare reporting to evaluate operating company's compliance and performance against KPSIs.
- Delivered and tracked program training for all associates and supervisors with direct food safety responsibilities.
- Followed up promptly and thoroughly on food safety complaints from customers. Communicate resolution to internal and external stakeholders.
- Maintained effective working relationships with regulatory authorities, industry trade groups, suppliers, owned companies, internal stakeholders and customers.
Operations System Analyst
Sysco Minnesota
06.2011 - 07.2015
- Utilized continuous improvements in of all operations systems Sysco Warehouse Management System (SWMS), Sysco order selection systems (SOS), Sysco loading systems (SLS), slotting systems, cubing, load mapping, Sysco transportation systems (STS), onboard computer system, routing software, safe driver behavior modification management software, engineered standards, business metrics reporting, incentive pay reporting.
- Responsible for accountability, inventory and maintenance of all operations systems hardware, software, and radio frequency equipment.
- Acted as operation company operations liaison for operation systems upgrades. Collaboration with local and corporate resources to schedule and complete system enhancements.
- Trained users in operations hardware and software systems.
- Analyzed data, identified opportunities and proposed actions in an effort to increase effectiveness of operations.
- Collaborated with transportation department and inbound and outbound warehouse management staff to maximize productivity.
- Performed management functions of staff selection, development, discipline, performance reviews and terminations when required.
- Slotting maintenance of whole warehouse.
- Supervised daily work and safety of employees, engage in receiving, replenishing and storage of inbound product, including all warehouse functions, receivers and day forklift operators.
- Supervised daily functions of will call replenishment, selection and loading of product while maintaining temperature controls and quality assurance guidelines.
Inbound Warehouse Supervisor
Sysco Minnesota
02.2007 - 06.2011
- Supervised labor hours and consumable supplies with budget. Prepared work schedules including extra work days and shifts as needed.
- Supervised proper utilization of company assets in support of the warehouse. Coordinated required repairs with proper departments as necessary.
- Conducted receiving and location audits daily ensuring all required receiving documentation is accurately completed (including HACCP, food safety, and catchweight documentation) and that material is checked in and stored correctly with a minimum potential for loss.
- Assisted with monitoring sanitation and facility/racking damage to ensure a safe and clean warehouse.
- Assisted with training of new associates and cross-training of existing associates.
- Set up the warehouse in support of night operations and communicating any warehouse shift issues.
- Maintained associate relations through regular department or pre-shift meetings; maintained on-going interactions; kept open communication channels with associates by answering questions and explaining policies and procedures; monitored associate morale; and submitted ideas and reacted to ideas to increase survey ratings.
- Interpreted, trained, and consistently enforced company policies and procedures.
- Coordinated efforts with safety department to aid in training, conducting associate observations, updating preferred work methods, conducted accident investigations to determine root causes, and routine safety inspections. Recommended for disciplinary actions and behavior modification when required.
- Performed management function of staff selection, development, discipline, performance reviews, and terminations.
- Managed union employees.
- Supervised the daily work and safety of employees engaged in order selection, product replenishment, order loading, including all night warehouse functions.
Outbound Warehouse Supervisor
Sysco Minnesota
06.2003 - 02.2007
- Supervised labor hours and prepared work schedules.
- Review night warehouse functions and various warehouse productivity reporting. Teamwork with management to find efficient ideas, cost reduction measures, and assist with implementation of changes within night warehouse.
- Conducted shipping and loading audits daily ensuring all required documentation is accurately completed (including HACCP, food safety and catch-weight documentation) and that material is handled and stored correctly with a minimum potential for loss.
- Maintained associate relations through regular department or pre-shift meetings; on-going interactions; kept open communication with associates; and monitored associate morale.
- Coordinated efforts with safety department to aid in training and conducting associate observations.
- Performed management functions of staff selection, development, discipline, performance reviews, and termination.
- Managed union employees.
- Determined warehouse placement of all incoming merchandise.
- Slot maintenance of all product. Rearrange merchandise in the warehouse to maximize total cube.
- Entered slot changes in the inventory tracking system to ensure that all product locations can be identified.
- Updated slotting systems as needed.
- Observed all safety rules, regulations, and sanitation policies to reduce accidents, injuries, and equipment damage.
- Identified 'like' items that are slotted in a way that products may cause mispicks and confusion.
- Carried out day-day-day duties accurately and efficiently.
Slotting Coordinator
Sysco Minnesota
06.2000 - 01.2003
- Supervised labor hours and prepared work schedules.
- Review night warehouse functions and various warehouse productivity reporting. Teamwork with management to find efficient ideas, cost reduction measures, and assist with implementation of changes within night warehouse.
- Conducted shipping and loading audits daily ensuring all required documentation is accurately completed (including HACCP, food safety and catch-weight documentation) and that material is handled and stored correctly with a minimum potential for loss.
- Maintained associate relations through regular department or pre-shift meetings; on-going interactions; kept open communication with associates; and monitored associate morale.
- Coordinated efforts with safety department to aid in training and conducting associate observations.
- Performed management functions of staff selection, development, discipline, performance reviews, and termination.
- Managed union employees.
- Determined warehouse placement of all incoming merchandise.
- Slot maintenance of all product. Rearrange merchandise in the warehouse to maximize total cube.
- Entered slot changes in the inventory tracking system to ensure that all product locations can be identified.
- Updated slotting systems as needed.
- Observed all safety rules, regulations, and sanitation policies to reduce accidents, injuries, and equipment damage.
- Identified 'like' items that are slotted in a way that products may cause mispicks and confusion.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Science - Child Psychology
University of Minnesota
Minneapolis, MN05.2001
High School Diploma -
Centennial High School
Circle Pines, MN01.1997
Skills
- Dedicated individual
- Personable
- Collaboration
- Multitasking abilities
- Responsible
- Operations management
- Reporting abilities
- Data collection and Analysis
- Global Food Safety Initiative Audits / BRC
- Food Safety Compliance
Timeline
Food Safety Program Manager
Sysco Pacific North West Region
01.2024 - Current
Food Safety Program Manager
Sysco Denver
09.2019 - 01.2024
Food Safety Program Manager
Sysco Minnesota
07.2015 - 08.2019
Operations System Analyst
Sysco Minnesota
06.2011 - 07.2015
Inbound Warehouse Supervisor
Sysco Minnesota
02.2007 - 06.2011
Outbound Warehouse Supervisor
Sysco Minnesota
06.2003 - 02.2007
Slotting Coordinator
Sysco Minnesota
06.2000 - 01.2003
High School Diploma -
Centennial High School
Bachelor of Science - Child Psychology
University of Minnesota