Melissa Johnson, MSW
Universal City,TX
Summary
Experienced social service professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing clients.
Overview
8
8
years of professional experience
Work History
Care Manager
Center For Health Care Services
08.2022 - Current
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Program Manager Fulltime
ResCare Community Living
03.2022 - 08.2022
- Direct, manage and administer the coordination and service delivery components of programs that service individuals/consumers in a group home setting.
- Supervise the delivery of service and ensure individuals are receiving the highest quality care.
- Serves as a liaison between the community and agencies in the service delivery system, families and the agency.
- Coordinate investigations of serious incidents and alleged abuse allegations.
- Serves as on-call support for group homes.
- Routinely observe service delivery on-site and monitor for demonstration of knowledge of individual health needs, behavior management techniques, and emergency procedures.
Facility Manager
Guiding Light Residential Treatment Center
07.2021 - 01.2022
- Supervise and support case management and direct care staff
- Ensure staffing needs are met and in compliance
- Ensure residential operations meet licensing requirements for accreditation
- Facilitate cooperation and collaboration between case managers, child protection service workers, direct care staff and any other organization and/or agency.
- Train and update Team as necessary to perform and deliver new and evolving standards and regulations.
- Review service plans quality of the Case Management work, and compliance
- Maintain staff files and department forms (training, coaching and discipline)
- Conduct facility observations to ensure continuum of quality service and care
- Ensure all paperwork and documents are complete in time frames
Supportive Employment Specialist
Hinds Behavioral Health Services
08.2018 - 02.2021
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Devised and implemented individualized employment plans to support client goals.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Maintained records of consumer employment activity such as potential and current employers.
- Advocated for staff members, helping to identify and resolve conflicts.
Family Protection Specialist I
Mississippi Child Protection Services
06.2015 - 07.2018
- Provides and/or arranges for services such as housing, day care, mental and physical health care, and employment of clients.
- Places and supervises children requiring foster home placement.
- Addresses legal issues, such as child abuse and neglect, assists with hearings, and provides testimony to inform custody arrangements.
- Appears and testifies in Youth Court, Chancery Court, and Circuit Court when subpoenaed to do so.
- Documents activities and time spent with clients in the case files, case management systems, and agency time studies.
- Interviews client to determine what services are required to meet their needs.
- Conducts intake interviews.
- Coordinates services with mental health professionals or other health professionals.
Education
Master of Science - Social Work
Jackson State University
Jackson, MS04.2022
Master of Arts - Public Administration And Services
Jackson State University
Jackson, MS12.2016
Bachelor of Science - Social Work
Jackson State University
Jackson, MS12.2013
Skills
- EHR
- MS Word/Microsoft
- Crisis Intervention
- Cognitive Behavioral Therapy
- Individual/Group Therapy
- Mental Health Counseling
- Child and Family Counseling
- Family Case Management
- Interviewing Skills
- CPR, First Aid, AED, CPI
- Motivational Interviewing
- Conflict Management
References
References available upon request
Timeline
Care Manager
Center For Health Care Services
08.2022 - Current
Program Manager Fulltime
ResCare Community Living
03.2022 - 08.2022
Facility Manager
Guiding Light Residential Treatment Center
07.2021 - 01.2022
Supportive Employment Specialist
Hinds Behavioral Health Services
08.2018 - 02.2021
Family Protection Specialist I
Mississippi Child Protection Services
06.2015 - 07.2018
Master of Science - Social Work
Jackson State University
Master of Arts - Public Administration And Services
Jackson State University
Bachelor of Science - Social Work
Jackson State University
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