Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Melissa Johnston

Lubbock

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SCNA

Heritage Oaks Nursing Home
LUBBOCK
03.2025 - Current
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Substitute Teacher

Plainview ISD
Plainview
08.2023 - 12.2024
  • Administered tests and assessments according to school guidelines.
  • Served as a mentor for new substitute teachers when necessary.
  • Implemented differentiated instruction strategies based on individual student needs.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Maintained accurate records of student performance, attendance and behavior.
  • Monitored student progress throughout the day.
  • Monitored student progress and provided feedback for improvement.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Encouraged positive behavior among students through effective communication techniques.
  • Assisted with classroom management issues when needed.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Maintained accurate records of student attendance and performance.
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Integrated technology into lessons whenever possible.
  • Ensured that each student had access to appropriate materials and resources.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Implemented school policies and procedures in the classroom.
  • Organized lesson plans and activities for students.
  • Supported special needs students by providing individual instruction as needed.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Managed classroom environments to ensure a safe and productive learning experience.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Provided notes and reports on school day activities to primary teacher.
  • Adapted teaching methods to meet diverse student learning styles.
  • Addressed individual student needs and accommodated learning differences.
  • Implemented conflict resolution strategies to manage student disputes.
  • Utilized educational technology to enhance learning experiences.
  • Engaged students in discussions to promote interest and drive learning.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Facilitated discussions to encourage critical thinking and student engagement.
  • Provided classroom instruction following regular teacher's lesson plans.
  • Implemented classroom rules to maintain order and discipline.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Integrated real-world examples to make learning relevant and engaging.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Encouraged student participation and active learning in the classroom.
  • Operated computers or audio-visual aids to supplement class presentations.
  • Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
  • Answered student questions about course concepts.
  • Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
  • Helped head teacher by restocking missing or low supplies in classroom.
  • Maintained classroom order and enforced school and class rules.
  • Left notes for head teacher about notable students, events and problems.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Took attendance and maintained attendance records during period as substitute.

Curbside Shopper

HEB Grocery Store
Lubbock
10.2022 - 03.2023
  • Checked expiration dates on items prior to placing them in customer's cart and bag.
  • Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
  • Ensured that all perishable food items such as produce were handled properly.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Maintained a safe working environment by adhering to all safety protocols and procedures.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Maintained a clean and organized work area throughout the day.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Resolved customer complaints promptly and professionally when necessary.
  • Worked quickly to locate products on store shelves and meet order deadlines.
  • Notified management of any damaged or expired products found in store.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Adhered to all safety protocols while handling merchandise in store.
  • Verified that products chosen by customers were in stock and available for pick up.
  • Assisted teammates with daily tasks during peak periods.
  • Asked store associates for help locating missing products.
  • Secured and stored items until customer pickup.
  • Suggested comparable products to replace out-of-stock items.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Completed pickup and shopping orders for customers within local area.
  • Greeted customers and answered product or service questions.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Scanned items when pulling from shelves to update system stock information.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Operated register, handled cash and processed credit card transactions.
  • Recognized security risks to properly handle situations.
  • Greeted and assisted customers to foster positive experiences.

Education

Associate of Science - Science

South Plains College
Levelland, TX
05-2023

Associate of Applied Science - Business

South Plains College
Levelland, TX
05-2019

High School Diploma -

Plainview High School
Plainview, TX
05-2014

Skills

  • Customer service
  • Classroom management
  • Data analysis
  • Lesson planning
  • Safety compliance
  • Interpersonal communication
  • Conflict resolution
  • Team collaboration
  • Time management
  • Adaptation strategies
  • Problem resolution
  • Technology integration
  • Client relationship
  • Task prioritization
  • Networking
  • Relationship building
  • PPE compliance
  • Microsoft Word
  • Active listening
  • Google drive
  • Self-Directed
  • Critical thinking
  • Organization and time management
  • Customer relations
  • Project planning
  • Attention to detail
  • Research
  • Team management
  • Problem-solving
  • PPE use

Affiliations

  • I love the theater
  • I love being outside with family and our dog
  • I love trying new restaurant's and learning the complexities of wine
  • I love farmers market and trying new recipes
  • I love a good book

Certification

  • Certificate of Proficiency in Business management 05/2019
  • Certificate of Proficiency in General Business 05/2019

Timeline

SCNA

Heritage Oaks Nursing Home
03.2025 - Current

Substitute Teacher

Plainview ISD
08.2023 - 12.2024

Curbside Shopper

HEB Grocery Store
10.2022 - 03.2023

Associate of Science - Science

South Plains College

Associate of Applied Science - Business

South Plains College

High School Diploma -

Plainview High School

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