Melissa Johnston
Forty Fort Pa,PA
Summary
Dynamic Office Manager with a proven track record at Bulldog Construction Pros, excelling in organizational skills and customer relations. Enhanced office productivity through effective scheduling and policy implementation, while fostering a collaborative environment. Adept at managing budgets and maintaining accurate financial records, ensuring operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Bulldog Construction Pros
08.2022 - 10.2025
- Coordinated office operations, ensuring efficient workflow and adherence to company protocols.
- Managed scheduling for project timelines, optimizing resource allocation and task prioritization.
- Assisted in maintaining budget records, providing accurate financial documentation for project planning.
- Developed and implemented office procedures to enhance communication and productivity among teams.
Customer Service Representative
Dunkin' Brands
06.2019 - 09.2021
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed orders efficiently, maintaining high level of service quality.
- Handled customer complaints, resolving issues to enhance satisfaction.
- Maintained cleanliness and organization in service areas to promote efficient operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Caregiver
Paulette Naples
05.2013 - 07.2017
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, monitoring for side effects.
- Developed individualized care plans in collaboration with healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and safe living environments through regular housekeeping tasks.
- Communicated effectively with families to update on client progress and needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Pocono Mountain High-school
Swiftwater, PASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Mail handling
- Scheduling
- Employee supervision
- Human resources
- Staff hiring
- Supply management
- Policy implementation
Accomplishments
Started when the company opened and worked with them until they closed. Was involved in all the decisions of the office and customer service situations.
Timeline
Office Manager
Bulldog Construction Pros
08.2022 - 10.2025
Customer Service Representative
Dunkin' Brands
06.2019 - 09.2021
Caregiver
Paulette Naples
05.2013 - 07.2017
High School Diploma -
Pocono Mountain High-school