Melissa Jones
Sanford,NC
Summary
Administrative leader offering experience prioritizing and administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management' seeking to contribute experience, expertise, and skills in a leadership position.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2022 - Current
- Developed loyal and delighted customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Recognized staff for contributions to company success to foster engagement and increase productivity
OPERATION ASSOCIATE /Ambassador
Amazon
08.2018 - 08.2020
- Performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, unload trucks. also responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe!
- Gathered information, assessed accuracy and expected value, and communicated efficiently with other leaders.
CUSTOMER SERVICE SUPERVISOR
Kisco Senior Living
Raleigh, NC
02.2016 - 05.2018
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Update Manager with information regarding residents during Daily Line-up meeting team members/ Director to make sure overall establishment is on one accord
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Kept abreast of new company products and services to answer questions and resolve complaints effectively
CUSTOMER SUPPORT SUPERVISOR
11.2008 - 08.2014
- Verified accurate data entry and maintenance of information in SAP CRM system.
- Empowered and motivated employees via regular feedback to team members.
- Assisted with a resolution of escalated calls by utilizing knowledge and available resources to answer teammates' questions, resolve customer inquiries and notify up-line issues pending resolution
- Maximized productivity by supervising, mentoring, and scheduling team and customer support personnel to meet organizational and operational objectives.
Education
Associate of Arts - Accounting And Business Management
The Community College of Baltimore County
Catonsville, MDCertified - Medical Billing
Wake Technical Community College
Raleigh, NCNorth Carolina Notary - Notary
North Carlina Commission
Raleigh, NC2023
Skills
- Directing Team Members
- Performance Tracking and Evaluations
- Administration and Reporting
- Scheduling and Coordinating
- Customer Service
- Financial Statements
Timeline
Assistant Manager
Family Dollar
05.2022 - Current
OPERATION ASSOCIATE /Ambassador
Amazon
08.2018 - 08.2020
CUSTOMER SERVICE SUPERVISOR
Kisco Senior Living
02.2016 - 05.2018
CUSTOMER SUPPORT SUPERVISOR
11.2008 - 08.2014
Associate of Arts - Accounting And Business Management
The Community College of Baltimore County
Certified - Medical Billing
Wake Technical Community College
North Carolina Notary - Notary
North Carlina Commission
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