Melissa Jones
Lead Supervisor
Chicago,IL
Summary
Flexible customer-centric leader who delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Supervisor
Coach
Chicago, IL
05.2019 - Current
- Deliver high quality training for new team members.
- Evaluate staff performance, communicating feedback and setting personal goals.
- Inspire employees using motivational leadership style.
- Monitor numerous employee activities and assigned tasks to cover demand.
- Provide technical guidance and interpreted policies and procedures to assist employees in performing functional tasks.
- Foster positive team environment by recognizing and reinforcing individual and team accomplishments.
- Observe industry patterns and trends to inform hiring and training decisions.
- Investigate customer complaints, identifying and changing processes to remove faults.
- Hire qualified employees using targeted strategies to reach candidates.
- Manage daily workloads by organizing schedules and delegating tasks.
Brand Ambassador
Macy's
Chicago, IL
10.2018 - 05.2019
- Achieved sales goals through established sales techniques and creative communication skills.
- Generated sales directly and by optimizing in-store product displays.
- Provided insights and feedback on issues concerning brand.
- Identified local business opportunities and challenges to expand product sales.
- Collaborated with sales representatives from different departments to share best practices and support cohesive sales approach.
- Planned promotional programs to reach out to prospective customers.
- Promoted brand through social media accounts.
- Sold products being promoted and kept records of sales.
- Educated customers on how to use, improve and maintain products.
- Recommended best-fit products based on customer preferences.
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors.
General Manager
Francesca's Boutique
Chicago, IL
07.2015 - 10.2018
- Identified new opportunities to increase sales and achieve store targets.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Led team by example to maintain focus on performance and achieving targets.
- Balanced tills at end of shifts and made daily bank deposits.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Managed inventory audits, financial reconciliations and sales reporting.
- Maintained high store standards in merchandising, security and visual presentation.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Received and acted on customer feedback to boost return custom rate.
- Coordinated employee schedules for optimum performance and shift coverage.
- Held employees accountable to company policies, procedures and service standards.
- Boosted sales through successful advertising campaigns.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Conducted periodic performance reviews to assess employee performance.
Claims Adjuster
Sedgwick CMS
Chicago, IL
01.2013 - 12.2014
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims.
- Coordinated final decisions, including fair settlements and denial of liability.
- Maintained strict compliance with client and carrier guidelines applicable to Worker's Compensation claims.
- Partnered with defense counsel for optimum outcomes on assigned cases.
- Monitored and reviewed claims and established plan of action to achieve favorable claim resolution.
- Settled claims up to $100,000 through skilled negotiations between involved parties.
- Interviewed insured within performance standards and guidelines.
- Helped process Worker's Compensation claims at rate of 100 per month.
- Recommended proper course of resolution to regional leadership based on investigation and discovery.
- Verified validity and accuracy of claims forms, inspection reports and other records submitted as part of Worker's Compensation claims.
- Conferred with supervisor for development of cohesive plan of action on claim files.
- Used system tools to keep track of proper reserving time frames for assigned cases.
- Stored and maintained confidential claim documentation.
- Collected additional information from insured parties by telephone, email and letter.
- Aided investigations by transmitting claims information between offices.
- Prepared insurance claim forms, reviewing documents for accuracy and completeness.
- Entered, accessed and searched data with JURIS and maintained physical files.
- Paid out uncomplicated claims of less than $25,000.
Qualitative Research Assistant
DePaul University
Chicago, IL
08.2011 - 05.2013
- Prepared written technical documentation to detail research findings and interpretations.
- Scheduled appointments with potential subjects over phone and through email.
- Created presentation slides and posters to help researchers present findings.
- Wrote reports to summarize data and implications of results.
- Collected research data through experimentation, surveys and leading focus groups.
- Assisted principal researchers with data collection and interpretation.
- Created and presented summaries and reports of survey data, including charts and graphs.
- Conducted and transcribed interviews with subjects identifying the various levels of study risk and impact
Assistant General Manager
Charlotte Russe
Chicago, IL
06.2007 - 12.2012
- Maintained successful operations by overseeing 20+ employees, monitoring performance and continuously eliminating knowledge gaps.
- Enhanced business-wide performance with improved procedures and workflows.
- Assisted with recordkeeping, payroll administration and accounts payable.
- Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork.
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation.
- Promoted pleasant experiences for customers by responding to and resolving complaints or inquiries.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Anthropology Lab Aide
DePaul University
Chicago, IL
04.2011 - 05.2012
- Mentored individual students struggling with projects, performance and technique concepts.
- Assisted teachers with grading routine assignments, projects and tests.
- Advised students on ways to improve academic performance and specific areas in need of improvement.
- Helped teachers prepare for lessons and activities by arranging and organizing materials and teaching spaces.
- Protected confidential information, grades and test scores to comply with regulations.
- Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations.
- Liaised with teacher to prepare daily and weekly lesson materials.
- Supported clinical faculty members in identifying and securing clinical learning experiences for students.
- Identified students struggling with subjects and recommended solutions to lead teacher.
Education
Bachelor Of Arts - Cultural Anthropology
DePaul University
Chicago, IL 09.2007 - 06.2012
Minor - African American Studies
DePaul University
Chicago, IL 09.2010 - 06.2012
Skills
Staff Management
undefinedCertification
Cartography and Geography Information Systems CertIficate
Timeline
Lead Supervisor
Coach
05.2019 - Current
Brand Ambassador
Macy's
10.2018 - 05.2019
General Manager
Francesca's Boutique
07.2015 - 10.2018
Claims Adjuster
Sedgwick CMS
01.2013 - 12.2014
Cartography and Geography Information Systems CertIficate
06-2012
Qualitative Research Assistant
DePaul University
08.2011 - 05.2013
Anthropology Lab Aide
DePaul University
04.2011 - 05.2012
Minor - African American Studies
DePaul University
09.2010 - 06.2012
Bachelor Of Arts - Cultural Anthropology
DePaul University
09.2007 - 06.2012
Assistant General Manager
Charlotte Russe
06.2007 - 12.2012
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