Melissa Jones
Lead Supervisor
Chicago,IL
Summary
Flexible customer-centric leader who delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Supervisor
Coach
Chicago, IL
05.2019 - Current
- Deliver high quality training for new team members.
- Evaluate staff performance, communicating feedback and setting personal goals.
- Inspire employees using motivational leadership style.
- Monitor numerous employee activities and assigned tasks to cover demand.
- Provide technical guidance and interpreted policies and procedures to assist employees in performing functional tasks.
- Foster positive team environment by recognizing and reinforcing individual and team accomplishments.
- Observe industry patterns and trends to inform hiring and training decisions.
- Investigate customer complaints, identifying and changing processes to remove faults.
- Hire qualified employees using targeted strategies to reach candidates.
- Manage daily workloads by organizing schedules and delegating tasks.
Brand Ambassador
Macy's
Chicago, IL
10.2018 - 05.2019
- Achieved sales goals through established sales techniques and creative communication skills.
- Generated sales directly and by optimizing in-store product displays.
- Provided insights and feedback on issues concerning brand.
- Identified local business opportunities and challenges to expand product sales.
- Collaborated with sales representatives from different departments to share best practices and support cohesive sales approach.
- Planned promotional programs to reach out to prospective customers.
- Promoted brand through social media accounts.
- Sold products being promoted and kept records of sales.
- Educated customers on how to use, improve and maintain products.
- Recommended best-fit products based on customer preferences.
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors.
General Manager
Francesca's Boutique
Chicago, IL
07.2015 - 10.2018
- Identified new opportunities to increase sales and achieve store targets.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Led team by example to maintain focus on performance and achieving targets.
- Balanced tills at end of shifts and made daily bank deposits.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Managed inventory audits, financial reconciliations and sales reporting.
- Maintained high store standards in merchandising, security and visual presentation.
- Oversaw employee recruiting, onboarding and training on store procedures.
- Received and acted on customer feedback to boost return custom rate.
- Coordinated employee schedules for optimum performance and shift coverage.
- Held employees accountable to company policies, procedures and service standards.
- Boosted sales through successful advertising campaigns.
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
- Conducted periodic performance reviews to assess employee performance.
Claims Adjuster
Sedgwick CMS
Chicago, IL
01.2013 - 12.2014
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims.
- Coordinated final decisions, including fair settlements and denial of liability.
- Maintained strict compliance with client and carrier guidelines applicable to Worker's Compensation claims.
- Partnered with defense counsel for optimum outcomes on assigned cases.
- Monitored and reviewed claims and established plan of action to achieve favorable claim resolution.
- Settled claims up to $100,000 through skilled negotiations between involved parties.
- Interviewed insured within performance standards and guidelines.
- Helped process Worker's Compensation claims at rate of 100 per month.
- Recommended proper course of resolution to regional leadership based on investigation and discovery.
- Verified validity and accuracy of claims forms, inspection reports and other records submitted as part of Worker's Compensation claims.
- Conferred with supervisor for development of cohesive plan of action on claim files.
- Used system tools to keep track of proper reserving time frames for assigned cases.
- Stored and maintained confidential claim documentation.
- Collected additional information from insured parties by telephone, email and letter.
- Aided investigations by transmitting claims information between offices.
- Prepared insurance claim forms, reviewing documents for accuracy and completeness.
- Entered, accessed and searched data with JURIS and maintained physical files.
- Paid out uncomplicated claims of less than $25,000.
Qualitative Research Assistant
DePaul University
Chicago, IL
08.2011 - 05.2013
- Prepared written technical documentation to detail research findings and interpretations.
- Scheduled appointments with potential subjects over phone and through email.
- Created presentation slides and posters to help researchers present findings.
- Wrote reports to summarize data and implications of results.
- Collected research data through experimentation, surveys and leading focus groups.
- Assisted principal researchers with data collection and interpretation.
- Created and presented summaries and reports of survey data, including charts and graphs.
- Conducted and transcribed interviews with subjects identifying the various levels of study risk and impact
Assistant General Manager
Charlotte Russe
Chicago, IL
06.2007 - 12.2012
- Maintained successful operations by overseeing 20+ employees, monitoring performance and continuously eliminating knowledge gaps.
- Enhanced business-wide performance with improved procedures and workflows.
- Assisted with recordkeeping, payroll administration and accounts payable.
- Cultivated positive culture focused on employee empowerment, job satisfaction and teamwork.
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation.
- Promoted pleasant experiences for customers by responding to and resolving complaints or inquiries.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Anthropology Lab Aide
DePaul University
Chicago, IL
04.2011 - 05.2012
- Mentored individual students struggling with projects, performance and technique concepts.
- Assisted teachers with grading routine assignments, projects and tests.
- Advised students on ways to improve academic performance and specific areas in need of improvement.
- Helped teachers prepare for lessons and activities by arranging and organizing materials and teaching spaces.
- Protected confidential information, grades and test scores to comply with regulations.
- Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations.
- Liaised with teacher to prepare daily and weekly lesson materials.
- Supported clinical faculty members in identifying and securing clinical learning experiences for students.
- Identified students struggling with subjects and recommended solutions to lead teacher.
Education
Bachelor Of Arts - Cultural Anthropology
DePaul University
Chicago, IL 09.2007 - 06.2012
Minor - African American Studies
DePaul University
Chicago, IL 09.2010 - 06.2012
Skills
Staff Management
Inventory oversight
Training and mentoring
Operations management
Negotiation
Budgeting
Team Building
Business planning
Strategic planning
Sales and marketing
Creative merchandising
Good Telephone Etiquette
Certification
Cartography and Geography Information Systems CertIficate
Timeline
Lead Supervisor
Coach
05.2019 - Current
Brand Ambassador
Macy's
10.2018 - 05.2019
General Manager
Francesca's Boutique
07.2015 - 10.2018
Claims Adjuster
Sedgwick CMS
01.2013 - 12.2014
Cartography and Geography Information Systems CertIficate
06-2012
Qualitative Research Assistant
DePaul University
08.2011 - 05.2013
Anthropology Lab Aide
DePaul University
04.2011 - 05.2012
Minor - African American Studies
DePaul University
09.2010 - 06.2012
Bachelor Of Arts - Cultural Anthropology
DePaul University
09.2007 - 06.2012
Assistant General Manager
Charlotte Russe
06.2007 - 12.2012