Melissa Jones
Administrative Assistant/Receptionist
New Milford,CT
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service and conflict resolution in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Data Science Coordinator
Learning Source
Remote/Corpus Christi, TX
02.2023 - 05.2023
- Managed up to 20 students in Data Science program
- Checked assignments and provided grades according to program standards
- Monitored student progress to identify weaknesses and provide recommendations for improvement
- Documented attendance and completed assignments to maintain student records
- Built and maintained professional relationships with students and faculty members
- Supplied private instruction to adult learners via Zoom
- Provided outreach to behind students via text, email, phone, Slack
- Participated in weekly professional development meetings
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms
- Cultivated interpersonal skills by building positive relationships with others
- Delivered top-quality training documentation, manuals and tools addressing needs of specific programming languages for data analysis and data science
Administrative Assistant
Stoneleigh Medical Group
Brewster, NY
07.2019 - 02.2023
- Managed over 50 phone calls per day
- Scheduled and confirmed appointments
- Took detailed messages for Doctor and office staff
- Checked patients in and out of office
- Collected co-pays and back balances
- Welcomed patients in professional manner
- Scanned charts and paperwork into EMR program
- Updated patient files accurately
- Retrieved messages from answering service
- Prepared correspondence mailings
Pharmacy Technician
CVS
Ridgefield, CT
02.2017 - 05.2018
- Filled prescriptions
- Billed insurances
- Counted pills
- Checked out patients/customers
- Checked in daily orders of new/out of stock medications
- Maintained Return to Stock list/waiting bin inventory
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment
Education
Certification - Remote — Data Science
01.2022 - 03.2023
Skills
Time management
Detail oriented
Customer support
Written and verbal communication
Scheduling and calendar management
Document management
Professional telephone demeanor
File and data retrieval systems
ACHIEVEMENTSProgramming Foundations (Python, R, SQL) (Course)
CERTIFICATIONS/LICENSES
Data Science CertificationLife/Health Insurance License
Timeline
Data Science Coordinator - Learning Source
02.2023 - 05.2023
Southern Careers Institute Inc - Certification, Remote — Data Science
01.2022 - 03.2023
Administrative Assistant - Stoneleigh Medical Group
07.2019 - 02.2023
Pharmacy Technician - CVS
02.2017 - 05.2018