Melissa Jones
Monterey,TN
Summary
Driven Implementation Specialist with a proven track record at TCS Technologies/LeadVenture, enhancing system adoption rates and customer satisfaction through expert guidance and tailored solutions. Skilled in Project Management and fostering strong client relationships, I consistently deliver high-quality implementations, demonstrating a strong work ethic and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Screen Printing Production Associate
Halo Screenprinting
09.2023 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Safely operated hand and power tools to complete repetitive tasks.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
OTR Truck Driver (Trainee)
Prime Inc.
10.2022 - 05.2023
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Charted out upcoming routes with GPS technology and maps.
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Operated with safety and skill to avoid accidents and delays.
- Completed multi-day and overnight trips every month.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Maintained a clean driving record by adhering to all traffic laws and company policies, demonstrating responsibility and professionalism on the road.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Completed specialized training courses to expand skill set, including hazardous materials transportation certification for additional route options.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Implementation Specialist
TCS Technologies/ LeadVenture
10.2012 - 10.2022
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Increased customer satisfaction, providing expert guidance and support throughout implementation process.
- Orchestrated seamless transition of client operations to new platforms, minimizing downtime and operational disruptions.
- Developed customized training materials, significantly enhancing user understanding and competency with new software.
- Accelerated resolution of implementation challenges by establishing responsive communication plan that kept all parties informed and engaged.
- Facilitated successful integrations with existing client systems, carefully mapping out dependencies and requirements to ensure compatibility.
- Championed use of project management tools and techniques, enhancing team coordination and efficiency.
- Established strong client relationships, facilitating open dialogue to understand evolving needs and tailor solutions accordingly.
- Cultivated culture of excellence within implementation team, setting high standards for performance and client service.
- Enhanced system adoption rates by leading comprehensive training sessions for end-users, ensuring smooth transition to new software platforms.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Diploma -
Cookeville High School
Cookeville, TNSkills
- Issue Resolution
- Client training
- Business Analysis
- Telephone and email etiquette
- Software Implementation
- Project Management
- Client management
- Customer Support
- Project Planning
- Requirements Gathering
- Project scope assessment
- Customer Service
- Collaborative Team Player
- Microsoft Windows and Office
- Active Listening
- Customer Needs Assessment
- Problem-Solving
- Technical Troubleshooting
- Analytical and Methodical
- Project Coordination
- Organizational Skills
- Interpersonal Skills
- User Support
- Application installations
- Issue and Resolution Tracking
- System Configuration
- Attention to Detail
- Friendly and Patient
- Remote Technical Support
- Troubleshooting Network Issues
- Technical Documentation
- Hardware Configuration
- Software Upgrades
- Customer Communication and Empathy
- Tracking and Documentation
- Hardware Evaluations
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Cross-training abilities
- Efficient Communication
- Customer Focus
- Documentation expertise
- Positive Attitude
- Strong Work Ethic
- Punctual and Dependable
- Flexible schedule availability
- Accurate record keeping
- Documentation skills
Awards
Pride Award
Embrace the Customer Award
Presidents Club Award
Timeline
Screen Printing Production Associate
Halo Screenprinting
09.2023 - Current
OTR Truck Driver (Trainee)
Prime Inc.
10.2022 - 05.2023
Implementation Specialist
TCS Technologies/ LeadVenture
10.2012 - 10.2022
Diploma -
Cookeville High School