Melissa Jones
Ukiah,CA
Summary
Proven to enhance operational efficiency at Pacific Gas & Electric Company, I excel in database entry and fostering strong relationships. My expertise in administrative support and customer satisfaction led to a significant improvement in information retrieval speed and office supply management, ensuring seamless business operations and enhanced internal and external communications.
Overview
9
9
years of professional experience
Work History
Operating Clerk
Pacific Gas & Electric Company
01.2016 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated travel arrangements for staff members.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
Education
N/A - Business Administration And Management
Mendocino College
Ukiah, CASkills
- File Maintenance
- Information Security
- Bookkeeping
- Research
- Correspondence Writing
- Database entry
- Spreadsheet development
- Administrative Support
- Customer Satisfaction
- Proficient in Type technology
- Travel Arrangements
- Telephone Etiquette
- Schedule and calendar management
- Expense Reports
- Mail Processing
- Administrative tasks
- Mail Sorting
- Prioritization
- Relationship Building
- Operations Support
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Operating Clerk
Pacific Gas & Electric Company
01.2016 - Current
N/A - Business Administration And Management
Mendocino College