Melissa Jones

Self-motivated Guest Service Representative highly experienced in guest services. Experienced Training Manager maintaining accurate reports for 300+ personnel and kept detailed records and reports for tracking and disposition over a 6 year time frame. Facility Manager at multiple locations. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with experienced computer abilities. Responsible for maintaining accurate statistics and records to include developing schedules and submission of proper documentation for recreational activities. Detail-oriented quality control professional successful at completing meticulous work to obtain precise results and support successful production operations. Excellent organizational, documentation and observational skills. Skilled team player with strong background in high tempo environments. Led staffing and planning meetings with direct and focused objectives. Employs great observational skills to spot problems and completes detailed reports to help resolve issues and prevent future errors. Hardworking and reliable focused on going above and beyond to support team and customers needs. Successful at selecting and developing curricula and lesson plans to fulfill instructional requirements and support learning objectives. Detail-oriented planner and problem-solver assesses quality and effectiveness of instruction and makes positive changes to better serve student needs. Good decision-making, critical thinking and personnel management skills.

• Personally selected by Management to attend Certified Hospitality Departmental Trainer (CHDT) Course in 2016.
• Multiple occasions, received accolades and letters of appreciation from Senior leadership.
• Achieved multiple Monthly and Quarterly Lodging Team Awards.
• Achieved Lodging Team of the Year Award at the Regional level.
• Often hand picked for special programs involving leadership and training opportunities.
• Ensured storage facilities and procedures, adequately safe-guarded subsistence, equipment, and supplies.
• Managed service operations to improve work methods and procedures to ensure economic operation and customer satisfaction.
• Supervised personnel and provided assistance in training and career path development.