Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melissa Jones

Dunbar,WV

Summary

Dynamic Health Insurance Navigator with proven expertise at FIRST CHOICE SERVICES in enrolling consumers in medical insurance programs. Skilled in policy comparison and financial assistance guidance, I excel in customer relationship management and problem-solving, consistently achieving enrollment goals while providing exceptional support and education to clients navigating the Marketplace.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Health Insurance Navigator

FIRST CHOICE SERVICES
Charleston, WV
09.2021 - Current
  • Certified in enrolling consumers in medical insurance programs including Affordable Care Act, Medicaid, and CHIP.
  • Provide free, unbiased assistance in finding, comparing, and enrolling in suitable health insurance plans, and also help with understanding plan details and financial assistance options.
  • Conduct outreach to raise awareness about the Marketplace and available health insurance options.

Retail Sales Consultant III

Suddenlink Communications/Altice USA
Scott Depot, WV
09.2008 - 11.2020
  • Consulted with potential and current customers on products, placing orders, and managing equipment exchanges.
  • Resolved billing inquiries and performed accurate cash handling, banking, and deposits.
  • Prepared and submitted various reports to management.
  • Supervised a team of 4 to 6 employees, ensuring compliance with company policies and procedures.
  • Oversaw store opening and closing duties, maintaining operational efficiency.
  • Consistently generated and achieved daily, weekly, monthly, quarterly, and annual sales goals.
  • Utilized advanced cable and mobile knowledge to recommend, locate, or obtain merchandise for customers.
  • Managed and oversaw merchandise resets, stocking shelves, and verifying inventory codes.
  • Handled freight unloading and managed receiving of cable boxes, modems, and cell phones.

Education

High School Diploma -

South Charleston High School
South Charleston, WV
05.1993

Skills

  • Health insurance enrollment
  • Marketplace navigation
  • Financial assistance guidance
  • Policy comparison
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Conflict resolution

Certification

  • Health Insurance Navigator
  • LivingWorks
  • safeTALK
  • ASSIST

References

References available upon request.

Timeline

Health Insurance Navigator

FIRST CHOICE SERVICES
09.2021 - Current

Retail Sales Consultant III

Suddenlink Communications/Altice USA
09.2008 - 11.2020

High School Diploma -

South Charleston High School

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