Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Jones-McClellan

Mays Landing,NJ

Summary

As a Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.

[General Cashier Supervisor with background in supervising cashier operations and ensuring efficient payment processing. Successfully managed team to maintain high levels of customer satisfaction and streamlined routine tasks. Demonstrated leadership and problem-solving skills to enhance team performance and resolve customer issues effectively.

Overview

27
27
years of professional experience

Work History

General Cashier Supervisor

Ocean Casino Resort
01.2021 - Current
  • Quickly and accurately counted drawers at start and end of each shift.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.

Front Desk Agent

Tropicana Casino And Resort
06.1998 - 05.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Kept accounts in balance and ran daily reports to verify totals.

Pharmacy Technician

Walgreens
05.2020 - 01.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Education

Ocean City High School
Ocean City, NJ

Skills

  • Cashier training
  • Cash handling expertise
  • Complaint resolution
  • Cash register maintenance
  • POS system proficiency
  • Bank deposit preparation
  • End-of-shift functions
  • Till counting

Timeline

General Cashier Supervisor

Ocean Casino Resort
01.2021 - Current

Pharmacy Technician

Walgreens
05.2020 - 01.2021

Front Desk Agent

Tropicana Casino And Resort
06.1998 - 05.2021

Ocean City High School

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Melissa Jones-McClellan