Melissa Jordan
Kissimmee,FL
Summary
Business professional offering experience delivering cost-effective, high-performance technology solutions to meet shifting organizational demands. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Self-motivated Data Analyst offering several years of leadership experience across various industries.
Overview
18
18
years of professional experience
Work History
Permit Specialist
Go Permits LLC
04.2022 - Current
- Maintained accurate records of permitting activities in computerized databases
- Comply with Building departments at local/county/state level assuring correct permit for their jobs
- Managed and streamlined processing of permit applications
- Reviewed building permit applications for accuracy and completeness
- Developed, maintained, and optimized filing systems for permits and associated documentation
- Oversaw multiple systems and worked diligently to meet and exceed performance goals
- Managed existing portfolio and potential leads using different systems
- Assembled photographs with printed license information to produce completed documents
- Implemented and tested enhancement feature requests to improve product functionality and extend performance
- Developed, maintained, and optimized filing systems for permits and associated documentation
- Verified that contractors were licensed to perform work in accordance with local laws
- Ensured efficient processing of permits by closely working with different departments in the municipality.
- Resolved permitting issues promptly, minimizing delays for construction projects.
Account Manager
RedTeam Software LLC.
01.2021 - 03.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Service/ Scheduling Coordinator
GB Construction LLC
09.2019 - 06.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Completed bi-weekly payroll for more than 10 employees.
Office Administrator
Total Property Maintenance and Landscaping
03.2019 - 08.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Proxy Group Administrator
Alliance Advisors LLC
02.2012 - 10.2017
- Contributed to company-wide sustainability efforts by identifying ways to reduce waste within department's daily operations.
- Cultivated supportive atmosphere within team by addressing concerns promptly and offering helpful solutions.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Served as corporate liaison for finance, IT, and marketing departments.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
Global Stock Option Consultant
Citigroup
02.2006 - 08.2011
- Developed strong working relationships with clients by consistently delivering high-quality results tailored to their unique requirements.
- Optimized data collection methods for more efficient analysis and reporting.
- Provided ongoing support to internal clients regarding their data-related inquiries or concerns.
- Conducted ad-hoc analyses for specific business needs, providing valuable insights on demand.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Provided technical support for troubleshooting analytics and reporting issues.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Certificate as Computer Technician -
California Institute of Arts And Technology
San Diego, CA11.2021
Skills
- Building Codes & Regulations
- Subcontractor Management
- Hardware Configuration
- Schedule Coordination
- Databases Analyst
- Skills Time Management
- Procedures Netiquette
- Computer Maintenance
- Professional Correspondence
- Application Software Testing
- Administrative Oversight
- Microsoft Office
- Account Management
- Public Policy
- Printers and Peripherals Installation
- Continuous Improvement
Accomplishments
Grew revenue base by 90% by verifying and obtaining by the end of every week.
Timeline
Permit Specialist
Go Permits LLC
04.2022 - Current
Account Manager
RedTeam Software LLC.
01.2021 - 03.2021
Service/ Scheduling Coordinator
GB Construction LLC
09.2019 - 06.2020
Office Administrator
Total Property Maintenance and Landscaping
03.2019 - 08.2019
Proxy Group Administrator
Alliance Advisors LLC
02.2012 - 10.2017
Global Stock Option Consultant
Citigroup
02.2006 - 08.2011
Certificate as Computer Technician -
California Institute of Arts And Technology
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