Melissa Joseph
Orlando,FL
Summary
Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Office Manager
Stick It Gymnastics
06.2019 - 07.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Veterinary Technician/Receptionist Administrator
Banfield Animal Hospital
11.2011 - 10.2014
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Educated clients on nutrition, preventive health and other animal care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Medical Unit Secretary
Orlando Regional Hospital
01.2007 - 08.2010
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
EKG Monitor Technician
Heart Of Florida Hospital
07.2003 - 08.2007
- Conducted routine equipment quality checks, minimizing technical issues and ensuring accurate data collection.
- Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
- Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Improved patient comfort during EKG procedures with careful electrode placement and clear communication.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently adhered to strict infection control standards to ensure a safe environment for both patients and colleagues.
- Streamlined EKG report processing for prompt diagnosis and treatment plans.
Education
Associates In Medical & Science - Medical Assistant
Florida Metropolitan University
Orlando, FL06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Administrative support
- Scheduling coordination
- Inventory control
- Administrative oversight
Timeline
Office Manager
Stick It Gymnastics
06.2019 - 07.2024
Veterinary Technician/Receptionist Administrator
Banfield Animal Hospital
11.2011 - 10.2014
Medical Unit Secretary
Orlando Regional Hospital
01.2007 - 08.2010
EKG Monitor Technician
Heart Of Florida Hospital
07.2003 - 08.2007
Associates In Medical & Science - Medical Assistant
Florida Metropolitan University
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