Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Information - Honors And Extracurricular
Languages
Timeline
Generic
Melissa Joyal

Melissa Joyal

Concord,United States

Summary

Experienced Customer Service and Data Entry specialist with a proven track record of over 15 years in problem-solving, communication, and office administration. Skilled at analyzing complex situations and finding innovative solutions to enhance customer satisfaction. Thrives in a dynamic team environment and brings expertise in scheduling and multi-line phone systems to optimize operations and drive success. Committed to continuous learning in the data entry/customer service field, actively seeking opportunities to acquire new skills and contribute to the overall success of the team. Possesses strong administrative abilities, builds strong relationships, and excels in resolving challenges.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Spark
10.2024 - Current
  • Deliver packages efficiently, ensuring timely arrival and customer satisfaction
  • Maintain vehicle safety and cleanliness, contributing to operational excellence
  • Resolve delivery issues promptly, enhancing customer trust and loyalty
  • Utilize GPS technology to optimize delivery routes, reducing travel time
  • Coordinate with team members to improve delivery processes and outcomes

Contractor/Personal Shopper and Delivery Personnel

Instacart
06.2022 - Current
  • Fulfill orders accurately, enhancing customer satisfaction and loyalty
  • Resolve inquiries swiftly, improving service quality and trust
  • Collaborate with store staff to ensure product availability
  • Implement efficient shopping strategies, boosting retention
  • Utilize app features for better order fulfillment and repeat business

Deli Sales Associate

Hannaford Supermarket
03.2022 - 08.2022
  • Prepared and stocked deli items, ensuring consistent freshness and availability
  • Monitored product temperatures, maintaining strict adherence to safety standards

Customer Service

Best Western and Executive Court Inn
07.2013 - 10.2013
  • Checked in and out guests, enhancing guest satisfaction and efficiency
  • Managed reservations and data entry, ensuring accurate records
  • Handled multi-line phone operations, improving communication flow
  • Scheduled future visits, boosting repeat customer rates
  • Filed paperwork correctly, maintaining organized records

Massage Therapist; Partner

Bedford Massage Therapy and Associates
04.2009 - 09.2011
  • Delivered 60-90 minute massages, improving client well-being and relaxation
  • Provided chair massages, supporting workplace wellness programs
  • Managed office duties, ensuring a clean and safe environment

Education

Business Management - Small Business Management

Manchester Community College
Manchester, NH
05.2015

Skills

  • Customer Service
  • Problem Solving
  • Communication
  • Time Management
  • Data Entry
  • Multi-line Phone
  • Scheduling
  • Office Administration
  • Sales Strategy
  • Analytical Skills
  • Quality Assurance
  • Customer Engagement
  • Empathy
  • Task Prioritization
  • Feedback Implementation
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Delivery recordkeeping
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Equipment operation
  • Vehicle maintenance
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Advanced planning
  • Route logs
  • Load balancing
  • Defensive driver training
  • FLUENT IN [English]
  • Mileage tracking
  • Fuel efficiency
  • Shopping orders
  • Clean MVR
  • Clear communication
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer interaction
  • Record keeping
  • Traffic laws
  • Load management
  • Package scanning
  • Courteous and polite demeanor
  • Retail logistics
  • Exceptional written and verbal communication skills
  • Weather adaptability
  • Local delivery
  • Responsible driver

Accomplishments

  • Maintained consistent and on-time delivery record with 98% of all orders arriving on time or ahead of schedule.
  • Documented and resolved missed or misplaced product which led to 100% positive review and customer satisfaction.
  • Knowledge and local delivery areas to enhance 100% on time or close to on time delivery due to closed highway and roads due to being closed to traffic due to accidents or other obstructions.
  • Close attention to delivery details requested of Customer, including special request due to limited physical abilities of Customer.

Personal Information

Title: Customer Service/Data Entry

Additional Information - Honors And Extracurricular

  • Kappa Beta Delta- Business Honor Society
  • Alpha Pi Rho Chapter of PTK- Honor Society
  • Fall 2012 and Spring 2013 Semester- Vice Presidents List for 3.60 GPA
  • Fall 2013, Spring 2013, Summer 2014, and Spring 2024- Presidents List for 3.89 GPA.

Languages

English
Full Professional

Timeline

Delivery Driver

Spark
10.2024 - Current

Contractor/Personal Shopper and Delivery Personnel

Instacart
06.2022 - Current

Deli Sales Associate

Hannaford Supermarket
03.2022 - 08.2022

Customer Service

Best Western and Executive Court Inn
07.2013 - 10.2013

Massage Therapist; Partner

Bedford Massage Therapy and Associates
04.2009 - 09.2011

Business Management - Small Business Management

Manchester Community College

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Melissa Joyal