Melissa Joyner

Member Service Specialist

Northeast Community Credit Union

2007.09 - 2022.07

Welcomed customers and offered pleasant service during entire transaction.
Kept teller window neat, organized and fully stocked.
Demonstrated excellent communication skills in resolving products and consumer complaints.
Investigated sensitive customer service complaints and delivered prompt customer relations skills.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Processed transactions, deposits, withdrawals, loan payments, transfers, and added money to CD's.
Verified payment dates and amounts due on loans. Answered questions about daily interest and other questions concerning loan payments.
Completed monthly audits and managed overdraft reports. Reported daily overages and shortages to branch manager, pulled reports for CTR's and SAR's, and teller transactions over $3,000.00.
Helped customers open and close accounts.
Open safety deposit boxes.
Ordered checks for members.
Order debit cards, raise and lower limits on debit cards through Client Central as well as Enfacting cards for out of country purchases, setting debit cards for trips in other states with dates. Opened new accounts and serviced accounts within Credit Union authorized limits.
Verify amounts and integrity of every check or funds transfer.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Take loan payments over the phone by using debit cards or credit cards.
Issued money orders, teller checks, gift cards and travel cards.
Do cash advances for members.
Maintain accurate teller drawer using high attention to detail while handling customer bank transactions.
Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Scanned checks in the afternoon and closing to be submitted to Fed with VolCorp.
Resolved problems or discrepancies concerning customers' accounts.
Identified transaction errors when debits and credits did not match. When teller drawer did not balance helped to resolve the error to get the teller balanced.
Maintained and kept the vault balanced daily and once a week broke down bundles for balancing verification.
Kept Vault Log for teller withdrawals of cash or coin or both and cash, coin or both being taken in from teller.
Fulfilled daily cash or coin orders for tellers.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATM's.
Loaded and unloaded wagons, carrying heavy coin bags and boxes.
Ordered and verified cash/coin shipments from the Federal Reserve.
Prepare and securely ship excess coin and currency to Federal Reserve Bank and reconcile the vault logs to balance.
Balanced and added money to the ATM.
Schedule tellers for Saturdays, opening and lunches.
Delivered continuous training to tellers to maximize performance and customer relations skills.
Mentored and trained new tellers on computer system, how to do transactions accurately and maintain a balanced teller drawer.
Trained tellers on new jobs when given to them.
Supervised tellers to verify compliance with both federal and local regulations.
Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Adhered to regulatory and company security and audit procedures.

Summary

Overview

Work History

Member Service Specialist

Education

Secretarial Degree - Secretarial Studies And Office Administration

High School Diploma -

Skills

Music, play flute and piano.

Timeline

Member Service Specialist

Secretarial Degree - Secretarial Studies And Office Administration

High School Diploma -

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