Melissa Garcia-Juarez
Santa Clarita,CA
Summary
Compassionate Early Childhood Student with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
24
24
years of professional experience
Work History
Custodial Lead
Walt Disney Parks and Resorts
Anaheim, CA
02.2023 - 11.2023
- Championed a positive work culture, actively addressing and resolving conflicts among team members while promoting collaboration and teamwork.
- Promoted energy efficiency through implementation of eco-friendly cleaning practices and waste reduction initiatives.
- Established clear performance expectations, regularly evaluating staff performance and providing feedback for improvement opportunities.
- Responded quickly to emergency situations such as water leaks or spills, arranging immediate cleanup efforts while minimizing potential damage.
- Mentored new hires, fostering a supportive work environment that encouraged professional growth and development.
- Improved facility cleanliness by implementing efficient custodial procedures and schedules.
Groomer's Assistant
Pet Perrspective
Los Angeles, CA
08.2022 - 09.2023
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Office Manager
Dog's Etc
Santa Clarita, CA
09.2018 - 11.2021
- Created weekly schedules for all the groomers and bather's.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Hospice Caregiver
Private Residence
Altadena, CA
10.2018 - 07.2020
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
- Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
Customer Engagement Leader
PetSmart
Stevenson Ranch, CA
02.2015 - 09.2018
- Introduced innovative loyalty programs, incentivizing repeat business and referrals from satisfied customers.
- Streamlined communication channels to improve customer service response times and efficiency.
- Collaborated with cross-functional teams to develop targeted campaigns, driving customer retention rates.
- Implemented personalized marketing strategies for increased customer engagement and loyalty.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Coordinated events to showcase company products and services, attracting new business leads while strengthening existing relationships.
Teacher's Aide Volunteer
Leo Politi Elementry
Los Angeles, CA
09.1999 - 06.2003
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- I assisted children with special needs.
Education
Early Childhood Education
College of The Canyons
Valencia, CA06.2026
Skills
- Team Management
- Cleaning Expertise
- Supervisory skills
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Custodial Lead
Walt Disney Parks and Resorts
02.2023 - 11.2023
Groomer's Assistant
Pet Perrspective
08.2022 - 09.2023
Hospice Caregiver
Private Residence
10.2018 - 07.2020
Office Manager
Dog's Etc
09.2018 - 11.2021
Customer Engagement Leader
PetSmart
02.2015 - 09.2018
Teacher's Aide Volunteer
Leo Politi Elementry
09.1999 - 06.2003
Early Childhood Education
College of The Canyons