Melissa Juarez
San Bernardino,CA
Summary
At the Ontario Convention Center, I excelled in providing top notch guest service, demonstrating patience, composure, and a professional appearance. Skilled in crowd management and safety awareness, I ensured smooth event operations and enhanced guest satisfaction. My reliability and ability to work under pressure make me a valuable asset to any team.
Overview
1
1
year of professional experience
Work History
Usher
Ontario Convention Center
Ontario, CA
08.2024 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Community Service Volunteer
Myers Elementary
Rialto, CA
08.2023 - 05.2024
- Brainstormed ways to help the think leaders make events for their students
- Supported students with their learning abilities
- Participated in meetings, projects and response activities to support community goals and objectives
- Spoke to public over phone, email, or in person to answer questions and provide information
- Gained valuable experience speaking to people of all ages
Education
Eisenhower High School
Rialto, CA06.2024
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Professional Appearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Usher
Ontario Convention Center
08.2024 - Current
Community Service Volunteer
Myers Elementary
08.2023 - 05.2024
Eisenhower High School