Melissa June
Lexington,SC
Summary
Call center experience with incoming and outgoing calls for 811 call before you dig. Dedicated professional with a strong background in team leadership and client service. Known for effective problem-solving and cash handling skills, successfully enhancing operational efficiency and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Shift Leader
The UPS Store Inc.
Lexington, SC
04.2022 - Current
- Supervised daily operations, ensuring efficient workflow and service quality.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels, coordinating with vendors to ensure timely supply delivery.
- Implemented process improvements that enhanced efficiency in package handling.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Scheduled employee shifts to optimize coverage during peak hours and events.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Prepared different types of products for shipping and distribution.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Partnered with colleagues in litigation to handle intellectual property claims.
- Maintained comprehensive records of warranty claims, ensuring accuracy and facilitating analysis.
- Paid or denied medical claims based upon established claims processing criteria.
- Optimized cost savings for clients with regular evaluation and adjustment of printing strategies.
- Optimized printer settings for each job, resulting in improved color consistency across different substrates and printing devices.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
Stay at Home Parent
Home
Lexington, SC
2009 - 2022
- Managed daily schedules, ensuring efficiency in household operations and activities.
- Developed engaging educational activities, promoting learning and development for children.
- Coordinated family meal planning, focusing on nutrition and dietary needs.
- Implemented effective conflict resolution strategies among children, fostering a harmonious environment.
- Oversaw budgeting for household expenses, maintaining financial stability through careful planning.
- Adapted caregiving approaches to individual children's needs, ensuring personalized support and attention.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Office Administrative Assistant
Biotech
Cayce, SC
2006 - 2009
- Managed office supplies inventory and coordinated procurement processes to ensure operational efficiency.
- Assisted in scheduling meetings and maintaining calendars for team members, enhancing time management.
- Supported document preparation and data entry tasks using Microsoft Office Suite, ensuring accuracy and organization.
- Responded to inquiries from clients and vendors, providing excellent customer service to maintain positive relationships.
- Coordinated transportation logistics to optimize delivery schedules and reduce wait times.
- Managed communication between drivers and clients to ensure timely updates and service quality.
- Oversaw daily dispatch operations, ensuring compliance with regulations and company standards.
- Implemented process improvements that enhanced response time and customer satisfaction levels.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Processed billing statements and invoices accurately, ensuring timely delivery to clients.
- Collaborated with team members to resolve billing discrepancies and improve accuracy of records.
- Assisted in generating detailed monthly reports on billing activities for management review.
- Coordinated fleet maintenance schedules to ensure vehicle reliability and compliance with safety standards.
- Streamlined vehicle allocation processes, improving response times and service delivery efficiency.
Receptionist Engineer
Evans Engineering
West Columbia, SC
2002 - 2004
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Coordinated scheduling for meetings and appointments, optimizing office workflow.
- Maintained accurate records of incoming and outgoing correspondence for reference.
- Assisted in inventory management, ensuring office supplies were stocked and organized.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Optimized workflow by accurately interpreting blueprints, drawings, or instructions from supervisors.
- Achieved consistent high-quality results by following detailed work instructions and blueprints.
- Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
Receptionist
Palmetto Utilities Protection Services
Cayce, SC
2000 - 2002
- Streamlined call handling processes by directing incoming inquiries to designated departments.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained accurate records of customer interactions and transactions.
- Assisted in preparing reports and documentation for internal use.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while maintaining a positive customer experience and meeting service level agreements.
- Documented customer interactions in CRM system, ensuring data accuracy for future reference and analysis.
- Oversaw high call volumes while delivering exceptional customer support and demonstrating professional composure.
Receptionist
Midlands Honda
Cayce
1999 - 2000
- Greeted and assisted customers, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to departments.
- Scheduled appointments for service and sales, optimizing calendar efficiency.
- Processed customer inquiries and complaints, providing timely resolutions.
- Maintained accurate records of customer interactions and transactions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Lexington High School
Lexington, SC06-1995
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Client service
- Shift scheduling
- Client support
Timeline
Shift Leader
The UPS Store Inc.
04.2022 - Current
Stay at Home Parent
Home
2009 - 2022
Office Administrative Assistant
Biotech
2006 - 2009
Receptionist Engineer
Evans Engineering
2002 - 2004
Receptionist
Palmetto Utilities Protection Services
2000 - 2002
Receptionist
Midlands Honda
1999 - 2000
High School Diploma -
Lexington High School