Melissa J. Williams
Columbus
Summary
Experienced professional with a strong focus on maintaining data integrity and ensuring compliance with industry standards. Known for consistently delivering high-quality work and fostering teamwork to drive positive outcomes. Excels at adapting seamlessly to evolving project requirements and has a deep understanding of writing and revising processes and forms to meet end-user needs and regulatory guidelines. Valued for reliability and precision, consistently delivers results that exceed expectations.
Overview
7
7
years of professional experience
Work History
Team Lead, Centralized Maintenance
Heartland Bank
06.2018 - Current
- Successfully organizes the Centralized Maintenance department’s daily workload to complete internal requests and automation projects such as fee waivers and account code maintenance
- Proactively reduces manual processing by editing existing and creating new processes in the Business Process Manager application such as public funds account maintenance
- Collaborates with internal departments to provide and make any changes necessary to update disclosures, review manual errors within the department, report suspicious activity for review, and edit internal procedures to meet auditing requirements
- Identifies and escalates system errors, including debit card delays and rate failures, to third party vendors for resolution while communicating the impact to internal customers
- Synergistically partners with IT and Retail Operations to manage the deployment of Fiserv Core Upgrades to BPM and the testing and verification of alignment of fields on documents are accurate and functioning properly
Senior Centralized Maintenance Specialist
Heartland Bank
10.2021 - 05.2023
- Consistently worked with Business Process Manager and I-32 to grow knowledge with the program and assist with new processes
- Responsively answered banker questions about proper documentation and Centralized Maintenance processes as needed
- Skillfully led monthly multidepartment meetings and weekly Centralized Maintenance huddles
Centralized Maintenance Specialist
Heartland Bank
01.2020 - 10.2021
- Carefully reviewed customer deposit accounts and documentation to ensure compliance with federal and bank policies
- Consistently completed customer and internal requests for maintenance on deposit accounts
- Collaborated with Retail Operations, BSA, Audit to ensure compliance with bank policy and procedures within Centralized Maintenance are being maintained
Education
Bachelor of Science - Business Administration, Marketing
The Ohio State University, Fisher College of Business
Columbus, OhioSkills
- Verbal and Written Communication
- Project management and scheduling
- Thorough report analysis
- Microsoft Office Suite
- Fiserv Applications
- Error identification and resolution
- Federal Regulation & Bank Policy Compliance
- Attention to detail
- Quality control
- Process improvement
- Problem-solving
- Critical analysis
Accomplishments
- Collaborated with Financial Analysts to enhance operational efficiency in the development of a daily New Account Report.
- Coordinated launch of Ohio Homebuyer program by delegating form and process creation.
- Retained funds bank-wide by effectively implementing strategic pricing plan.
- Led the Centralized Maintenance team to successfully change all compliance related documents for product specification updates.
- Attracted large deposit customers by making CDARS products available with Business Process Manager and I-32 software
Timeline
Senior Centralized Maintenance Specialist
Heartland Bank
10.2021 - 05.2023
Centralized Maintenance Specialist
Heartland Bank
01.2020 - 10.2021
Team Lead, Centralized Maintenance
Heartland Bank
06.2018 - Current
Bachelor of Science - Business Administration, Marketing
The Ohio State University, Fisher College of Business
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