Melissa Kafer
Pittsford,MI
Summary
Dedicated Parts Specialist with expertise in customer service, inventory management, and order fulfillment. Proven ability to streamline processes, enhance efficiency, and deliver exceptional support to customers and technicians.
Overview
19
19
years of professional experience
Work History
Parts Specialist
GreenMark Equipment
02.2007 - Current
- Managed inventory levels to ensure optimal stock availability and minimize downtime.
- Coordinated parts sourcing and procurement to support equipment maintenance operations.
- Provided technical assistance to customers regarding parts compatibility and specifications.
- Streamlined order processing procedures, enhancing efficiency and accuracy in fulfillment.
- Led training sessions for new team members on product knowledge and inventory systems.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
Associate of Science - Accounting
Jackson College
Jackson, Michigan, MI05-2010
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Clean driving record
- Cycle counting
- Sales training
- Inventory management
- Forklift operation
- Parts department organization
Languages
English
Timeline
Parts Specialist
GreenMark Equipment
02.2007 - Current
Associate of Science - Accounting
Jackson College