Melissa Kalabon
Stow,OH
Summary
Devoted to best-in-class installations encompassing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service Representative position. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Graphic Communications/Veritiv, Sales Assistant, Represenitive and Sales
Cusromer Service
07.2018 - 02.2024
- Team Support Role
- Maintained Customer Accounts, Logistics, Billing, Claims and Internal Support Processes
- Data entry of Purchase Orders into a computer operating system
- Tracking Order delivery and delays via Mill websites and CSRs
- Detailed billing accommodating specific customer needs
- Getting claims credited and processed promptly
- Item creation for internal maintenance, integral for order completion
- Cost Matrix Savvy, uploading correct costs internally to ensure correct billing.
Event Staff
The Learned Owl Bookshop
08.2014 - 07.2018
- Bookseller, Recognizing and engaging customers by providing demand and appeal to their future expectations
- Organizing and preparing a visual display to entice marketing and sales.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Assistant Store Manager, Shift Supervisor
Starbucks Coffee Company, Barista
08.2001 - 07.2018
- Fast-paced, multitasked-oriented environment, in which the efficiency of the team delivers legendary customer service and maintains the highest company standard
- First point of contact with the customer
- Connecting and executing their orders precise at the register
- Efficiently handcrafting and preparing the ordered product to standard, ensuring customer satisfaction
- Supervising the team daily of operations, coaching productivity and problem-solving when needed
- Sustaining cleanliness and maintenance of equipment and having the knowledge to troubleshoot and repair
- Prioritizing and organizing orders from distribution so that there are no limitations to the customer with product quality and demand
- Assisted in the development of future hires and promoted team members.
Various Food Industry Employers
Arigato Japanese Steak & Seafood House
01.2001 - 01.2013
Education
Associate Degree - Graphic Design
Art Institute of Pittsburgh
Skills
- Detail Oriented
- Sociability
- Organization
- Multitasking
- Technical skills- Microsoft Proficient (Word, Excel, PowerPoint, Outlook)
- Adept at mastering computer operating systems
- Stock Management
- Payment Processing
- Quantity Checking
- Personalized Support
- Meeting Logistics
Affiliations
Creative, customer focused professional, offering a diverse experience in superior customer service and problem solving. Proven ability to deliver high performance standards, maximize on hand resources and having the initiative to build team relationships of various personalities. Excellent communicator to effectively manage change, while maintaining the organization needed to deliver meticulous detail.
Timeline
Graphic Communications/Veritiv, Sales Assistant, Represenitive and Sales
Cusromer Service
07.2018 - 02.2024
Event Staff
The Learned Owl Bookshop
08.2014 - 07.2018
Assistant Store Manager, Shift Supervisor
Starbucks Coffee Company, Barista
08.2001 - 07.2018
Various Food Industry Employers
Arigato Japanese Steak & Seafood House
01.2001 - 01.2013
Associate Degree - Graphic Design
Art Institute of Pittsburgh
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