Melissa Kallman
Phenix City,AL
Summary
A challenging position as a Supervisor/Manager in a food service organization
Overview
21
21
years of professional experience
Work History
Dietary Director
HACGA-Ridgecrest Nursing Home
05.2012 - 12.2024
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Planned nutritious meal options for individuals with various health needs and conditions.
Food Service Director
Compass
08.2011 - 05.2012
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Consulted with marketing to revise presentation and sales approaches.
Food Service Director
Smith & Sons Foods
04.2009 - 08.2010
- Directed hiring and assignment of personnel.
- Reviewed financial transactions and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations.
- Coordinated food service activities of 2 cafeterias and other various catering events
- Estimated food and beverage costs, requisitioning and purchasing supplies.
Manager
Goodwill Industries of the Southern Rivers
06.2008 - 07.2009
- Supervise 15 employees, schedule work hours, resolved conflicts, determined salaries.
- Observe and evaluate workers and work procedures in order to ensure quality standards and service.
- Performed personnel actions such as hiring and firing staff
- Analyzed operational problems, such as theft and wastage, and established procedures to alleviate these problems.
- Recommended measures for improving work procedures and worker performance in order to increase service quality.
- Purchased and requisitioned supplies and equipment needed to ensure quality and timely delivery of services.
Store Manager
Great American Cookies
12.2006 - 03.2008
- Monitored budgets and payroll records, and reviewed financial transactions in order to ensure that expenditures are authorized and budgeted.
- Supervised 12 employees, scheduled work hours, resolved conflicts, determined salaries.
- Established standards for personnel performance and customer service.
- Recorded the number, type, and cost of items sold in order to determine which items may be unpopular and less profitable.
- Maintained food and equipment inventories, and kept inventory records.
Food Service Supervisor
Summit Hospital
06.2006 - 12.2006
- Resolved customer complaints regarding food service.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Observed and evaluated workers and work procedures in order to ensure quality standards and service.
- Specified food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Supervised and checked the assembly of regular and special diet trays and the delivery of food trolleys to hospital patients.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
Manager
Lids
05.2005 - 06.2006
- Managed retail store and supervised employees.
- Planned and prepared work schedules, assigning employees to specific tasks.
- Coordinated sales promotion activities.
- Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
Food and Nutrition Supervisor
St. Francis Hospital
01.2004 - 12.2004
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Specified food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Supervised and checked the assembly of regular and special diet trays and the delivery of food trolleys to hospital patients.
- Collaborated with other personnel in order to plan menus, serving arrangements, and related details.
Education
Bachelor of Science - Dietetics
University of Montevallo
Montevallo, AL01.1999
Associate of Science -
Culinard Institute of Virginia College
Birmingham, AL05.2001
Skills
- Continuous operational improvement
- Food production management
- Healthcare regulations
- Menu planning
- Food safety compliance
- Sanitation protocols
- Quality improvement
- Nutritional assessment
Timeline
Dietary Director
HACGA-Ridgecrest Nursing Home
05.2012 - 12.2024
Food Service Director
Compass
08.2011 - 05.2012
Food Service Director
Smith & Sons Foods
04.2009 - 08.2010
Manager
Goodwill Industries of the Southern Rivers
06.2008 - 07.2009
Store Manager
Great American Cookies
12.2006 - 03.2008
Food Service Supervisor
Summit Hospital
06.2006 - 12.2006
Manager
Lids
05.2005 - 06.2006
Food and Nutrition Supervisor
St. Francis Hospital
01.2004 - 12.2004
Bachelor of Science - Dietetics
University of Montevallo
Associate of Science -
Culinard Institute of Virginia College
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