Melissa Kamm
Saint Francis,MN
Summary
Dynamic HR Director with a proven track record at Hoglund & Mrozik, adept at resolving employee relations issues and optimizing HR budgets. Skilled in critical thinking and customer service, I successfully guided teams through transitions, ensuring compliance and enhancing productivity while fostering a culture of trust and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Planet Fittness
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
HR Director
Hoglund & Mrozik
07.2011 - Current
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Payroll
Tanning Consultant
Totally Tan
08.2022 - 12.2024
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Maintained clean and stocked front counter area.
- Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
- Maintained clean and sanitary environment, ensuring equipment was in optimal condition for client use.
Education
Woodbury High School
Woodbury, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Administrative support
- Data collection
Timeline
Customer Service Representative
Planet Fittness
08.2024 - Current
Tanning Consultant
Totally Tan
08.2022 - 12.2024
HR Director
Hoglund & Mrozik
07.2011 - Current
Woodbury High School
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