Melissa Karam
El Paso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Wire Transfer Specialist
West Star Bank
01.2017 - 09.2018
- Maintained detailed records of all wire transfer activities in accordance with regulatory requirements, ensuring easy access for audits or inquiries.
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Resolved complex wire transfer issues promptly, minimizing delays in funds transfers and maintaining customer satisfaction.
- Built and established relationships with clientele to improve future business opportunities.
Payroll Specialist
Adp- Automated Data Processing
11.2015 - 12.2016
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Member Service Representative
Teachers Federal Credit Union
02.2013 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Teller Banking Representative
First Convenience Bank
08.2008 - 01.2014
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Improved operational efficiency by cross-training in multiple areas of banking services expertise.
- Identified potential fraud cases by closely monitoring transactions and reporting suspicious activity to management.
- Managed teller cash drawer accurately while performing daily balancing procedures to minimize discrepancies.
Education
Bachelor of Administrative Studies - Business Administration And Management
The University of Texas At El Paso
El Paso, TX05.2015
Skills
- Ability to interact and communicate with people over the phone and/or in person, often in stressful situations
- Professionalism and Integrity
- Conflict resolution techniques
- Time Management Competence
- Problem Resolution
- Bilingual Spanish/English
Timeline
Wire Transfer Specialist
West Star Bank
01.2017 - 09.2018
Payroll Specialist
Adp- Automated Data Processing
11.2015 - 12.2016
Member Service Representative
Teachers Federal Credit Union
02.2013 - 11.2015
Teller Banking Representative
First Convenience Bank
08.2008 - 01.2014
Bachelor of Administrative Studies - Business Administration And Management
The University of Texas At El Paso