Melissa Kaspszak

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered food to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Managed multiple deliveries simultaneously, maximizing efficiency and productivity
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.

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• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Adhered to professional house cleaning checklist.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Cooked tasty, nourishing meals for patients to promote better nutrition
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided transportation and appointments management.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Provided mobility assistance such as walking and regular exercising.
• Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

• Assisted with processing patient admissions, transfers and discharges.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assembled and maintained patient medical records and other documents related to patient care.
• Responded to patient call lights to expedite appropriate follow-through.
• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices..
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.